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Assistant Manager - Process Training

1 - 4 years

3 - 6 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Deliver training to NHs & exiting staff members following training manuals, training plan & standards and publish relevant reports.
Successfully delivery client / Internal targets set on certification standards
Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches
Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content
To evaluate and make necessary amendments to the training material on periodic basis
Complete indulgence on Reporting / MI for all training relevant chores
Interact with clients & share lob / SME intelligence for process betterment
Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviews SOP & Content creation
Qualifications
Graduate

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WNS Holdings
WNS Holdings

Business Process Management (BPM)

Mumbai

45,000 Employees

417 Jobs

    Key People

  • Keshav Murugesh

    CEO
  • Ameet R. Kakkad

    CFO

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