Posted:4 weeks ago|
Platform:
Work from Office
Full Time
To identify training needs and manage/co-ordinate/plan/deliver and monitor process training & upskilling programmes for all employees
Ensuring strict and absolute compliance to the training governance plan of the business
- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis
- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs
- Disbursing Product & Process updates in line with training governance
- Co-ordinate / conduct refresher training based on TNI
- Conducting appraisals
- Devising individual coaching / learning plans
- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals
- Supervising training delivery during new hire and project transition periods
- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance
- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
- Evaluating trainers and training & development programmes through classroom observation sessions
- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)
- Deliver one on one coaching and provide feedback whenever required
- Ensure training plans in place, Training docs like SOP's, process maps's
- Ensure timely sign off / accreditation of the staff in training
- Manage 30-60-90 day performance for the staff signed off
- Ensure ramp-up targets for the new learners into productivity
Graduate minimum
Post Graduate preferable
Previous Training experience mandatory especially around migrations of new process and operations know how into customer service Min. 3 year in training
Experience in Insurance mandatory
WNS Holdings
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
8.0 - 10.0 Lacs P.A.
2.0 - 7.0 Lacs P.A.
jajpur, rourkela, bongaigaon
2.0 - 4.5 Lacs P.A.
6.0 - 10.0 Lacs P.A.
6.0 - 10.0 Lacs P.A.
chennai
2.0 - 4.0 Lacs P.A.
4.0 - 7.0 Lacs P.A.
thane, navi mumbai, mumbai (all areas)
Experience: Not specified
1.25 - 3.75 Lacs P.A.
1.0 - 4.5 Lacs P.A.
6.0 - 7.0 Lacs P.A.
