Supporting managers from higher reporting lines by leading directly teams that provide services to a variety of stakeholders and acting as the primary point of contact from an operational and process perspective.
What you’ll be doingWhat will your essential responsibilities include?
- Managing a team of colleagues, motivating and developing them, working on employee development effectively.
- Managing teams’ workload and capacity. General reporting capabilities including control of the portfolios if needed.
- Overseeing process flow between parties involved (i.e. UW, brokers, CC, MO, other ESS teams etc.). Supervising agreed performance metrics.
- Proactive problem-solving to balance and manage client/broker expectations with internal service standards.
- Building effective relations with stakeholders (MO/UW) to timely resolve escalated transactions and supporting in improving performance. Acting as cross-functional liaison to ensure excellent level of collaboration.
- Organizing team in an effective manner and ensuring succession planning. Conducting 1:1s and regular team meetings for responsible span and concluding with final performance discussion.
- Getting actively involved in hiring as and when required.
- Organizing and coordinating quality checks. Preparing training plans for team members, both: new joiners and regular employees. Ensuring documentation of processes is always up to date. Getting involved in production as and when required.
- Getting involved in planning and working with managers to align the transition and ensuring seamless execution of this transition.
- Participating in projects within the domain and Ins Ops and always looking for improvement opportunities, along with overseeing CI target completion progress.
You will report to Senior Manager, Policy Management.What you’ll bringWe’re looking for someone who has these abilities and skills:
Required Skills And Abilities
- External ccandidate with relevant years of proven managerial experience.
- Internal candidate with relevant years of AXA XL experience, including quasi-managerial assignments.
- Ability to manage the teams with little supervision.
- Excellent written and verbal communication skills.
- Good kknowledge of policy management tools and procedures.
- Good stakeholder management, prioritisation and planning skills.
Desired Skills And Abilities
- Any knowledge of Specialty/Property/Casualty and commercial Insurance will be an added value.
Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more at axaxl.com
What We OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
