Job
Description
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! Job Summary: The Google Workspace for Education Licensing Specialist will be a pivotal figure in guiding educational institutions through the complexities of Google Workspace for Education licensing. This role demands a comprehensive understanding of the various Google Workspace for Education editions (such as Fundamentals, Education Standard, Education Plus, and the Teaching and Learning Upgrade), their distinct features, and associated licensing models. The specialist will serve as a trusted advisor to K-12 and higher education clients, helping them select optimal licensing solutions, supporting the sales and procurement process, managing licensing agreements, ensuring compliance, and maximizing the value of their Google Workspace investment. Key Responsibilities: Licensing Expertise Consultation: Act as the primary subject matter expert on all Google Workspace for Education licensing matters for educational clients and internal teams. Maintain an in-depth, current knowledge of all Google Workspace for Education editions, add-ons (e.g., Gemini for Education, Endpoint Education Upgrade), feature sets, and licensing structures, including understanding of pooled storage and per-license benefits. Consult with K-12 and Higher Education institutions to assess their specific needs, student and staff numbers, and desired functionalities to recommend the most suitable and cost-effective licensing strategies. Clearly articulate the distinctions and advantages of various license types (e.g., student, staff, archived user) and their implications for accessing Google Workspace tools and services. Sales Procurement Support: Collaborate closely with sales and account management teams by providing specialized licensing knowledge during pre-sales discussions, product demonstrations, and proposal development. Assist in generating accurate quotes, SOWs, and licensing components of contracts. Educate potential and existing clients on the value proposition of different Google Workspace for Education tiers and add-on licenses. Guide clients through the procurement and onboarding process for new licenses and renewals. License Management Optimization: Oversee the lifecycle of client licenses, including procurement, provisioning, and renewal processes. Advise clients on best practices for license assignment and ongoing management within the Google Admin console, covering methods such as individual assignment, bulk CSV uploads, and auto-assignment by Organizational Unit (OU). Monitor license utilization across client domains, providing insights and recommendations to ensure optimal deployment and prevent underutilization or non-compliance. Maintain meticulous records of all licensing agreements, renewal schedules, quantities, and client-specific licensing configurations. Compliance Policy Adherence: Ensure all licensing recommendations and practices align with Googles terms of service and legal requirements pertinent to educational institutions (e.g., considerations related to FERPA, COPPA, GDPR). Stay informed about updates and changes to Google Workspace for Education licensing policies, terms, and conditions, and effectively communicate these changes to clients and internal stakeholders. Training Enablement: Develop and deliver training materials and workshops for internal teams (e.g., sales, support, technical staff) to enhance their understanding of Google Workspace for Education licensing. Create and disseminate resources (e.g., FAQs, guides, best practice documents) for educational institutions to better understand their licensing options and management responsibilities. Client Relationship Advocacy: Cultivate and maintain strong, long-term relationships with key stakeholders within educational institutions regarding their licensing needs and strategies. Proactively identify opportunities for clients to optimize their existing licensing, adopt new beneficial features, or prepare for future needs. Qualifications: Education: Bachelor s degree in Business Administration, Information Technology, Education Technology, or a related field (or equivalent demonstrated practical experience). Experience: Minimum of 2-3 years of experience in a software/cloud licensing, sales support, IT administration (with a focus on SaaS), or customer success role. Direct, hands-on experience with Google Workspace for Education licensing, editions, and the Google Admin console is highly desirable. Proven experience working directly with K-12 and/or Higher Education institutions. Knowledge Skills: Comprehensive understanding of Google Workspace for Education editions (Fundamentals, Education Standard, Education Plus, Teaching Learning Upgrade) and their respective licensing models and feature sets. Proficiency in navigating the Google Admin console, particularly for user provisioning and license management. Solid grasp of cloud-based software licensing principles, subscription management, and software compliance. Exceptional communication (written and verbal), presentation, and interpersonal skills, with the ability to translate complex licensing information into clear, understandable terms for diverse audiences. Strong analytical, problem-solving, and critical-thinking abilities. Excellent organizational skills, with a keen attention to detail and the ability to manage multiple clients and priorities effectively. A strong customer-centric approach with a genuine passion for supporting educational institutions in leveraging technology. Familiarity with CRM systems (e.g., Salesforce) and productivity suites (Microsoft Office, Google Workspace). Preferred Qualifications: Google Workspace Administrator Certification or other relevant Google Cloud certifications. Experience working within a Google Cloud Partner organization or in a role directly supporting Google Workspace for Education sales or deployment. Knowledge of educational technology procurement cycles and funding mechanisms.
