Assistant Manager / Manager - Techno Sales - Key Accounts

Roles & Responsibilities

• Assist the Key Account Manager in managing existing caf chain relationships.
• Coordinate with clients for sample requirements, trials, order follow-ups, and documentation.
• Prepare presentations, reports, and technical proposals to support sales meetings.

• Understand the technical features of our food and beverage ingredients/products.
• Work with R&D, QA, and Production teams to ensure timely execution of projects.
• Participate in product trials, demos, and support technical problem-solving during onboarding or issue resolution.

• Help identify growth opportunities within assigned accounts.
• Track customer satisfaction and relay feedback to improve offerings.
• Support in preparation of sales forecasts, pricing, and proposals.

• Act as the link between customer teams and internal departments (supply chain, logistics, R&D).
• Ensure smooth flow of communication and timely delivery of customer requirements.

• Travel regularly to customer locations for reviews, trials, audits, or project follow-ups.
• Attend client meetings, exhibitions, and industry forums as required.

Qualifications and Experience

• Bachelor s degree in Food Technology, Food Science, Chemistry, or related field (MBA/PGDM is a plus).
• 2-5 years of experience in a techno-commercial or sales support role in the F&B/ingredients industry.
• Exposure to working with caf chains, QSRs, or institutional clients is a strong advantage.
• Comfortable with travel and customer-facing engagements.

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills with the ability to build and maintain long-term relationships with senior decision-makers.
• Strong business acumen and the ability to understand customer needs, challenges, and business drivers.
• Highly organized with excellent time management skills and the ability to manage multiple key accounts simultaneously.
• Ability to work cross-functionally and collaborate effectively with internal teams.
• Proficient in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
• Strong customer-centric approach with a commitment to delivering value and exceeding customer expectations.
• Self-motivated, proactive, and results-oriented.
• Good understanding of food ingredients, formulations, and product applications.
• Team player with a learning mindset and willingness to grow.