Assistant Manager / Manager - Merchant Onboarding

Key Responsibilities:

• Team Leadership:

  Lead and mentor a team of Onboarding Specialists, providing guidance, support, and coaching to ensure high performance and continuous improvement.

• Process Optimization:

  Develop and optimize merchant onboarding processes to enhance efficiency, accuracy, and customer satisfaction. Identify bottlenecks and implement solutions to streamline operations.

• Compliance Management:

  Ensure that all onboarding processes adhere to regulatory requirements and internal policies. Stay up-to-date with industry regulations and implement necessary changes to maintain compliance.

• Stakeholder Collaboration:

  Collaborate with cross-functional teams, including Sales, Customer Support, and Product Development, to align onboarding processes with overall business goals and customer expectations.

• Quality Assurance:

  Implement quality assurance protocols to maintain the highest standards in data accuracy and customer communication during the onboarding process.

• Reporting and Analysis:

  Generate regular reports and analyse key metrics to evaluate team performance and identify areas for improvement. Use data-driven insights to make informed decisions.

• Customer Focus:

  Uphold a customer-centric approach, ensuring merchants have a positive onboarding experience and receive timely and accurate information throughout the process.

Required Qualifications:

• Bachelor s degree in business, Operations Management, or related field. Master s degree is a plus.
• 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization.
• Strong understanding of regulatory requirements related to merchant onboarding and payment processing.
• Exceptional analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.
• Demonstrated ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
• Experience with CRM and onboarding software systems is a plus.

Skills and Experience:

• 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization.
• Strong understanding of regulatory requirements related to merchant onboarding and payment processing.