Key Responsibilities: 1. Agency Management Identify, onboard, and manage third-party collection agencies. Set performance benchmarks and SLAs; monitor agency performance against targets (bucket-wise, product-wise). Conduct regular reviews, audits, and training sessions to ensure agency adherence to policies and compliance norms. Resolve escalations and disputes involving external collection partners. 2. Calling Team Supervision Lead, mentor, and manage the in-house collections call centre team. Implement dialler strategies, call scripts, and training modules for improved efficiency. Ensure quality assurance, call monitoring, and adherence to fair practices and regulatory guidelines (RBI, DND, etc.). Manage manpower planning, hiring, and retention for the calling team. 3. Strategy & Execution Design and implement end-to-end collection strategies for early- and late-stage buckets (e.g., soft, hard, write-off). Analyse collection trends and data to drive recovery strategies and optimize resource allocation. Coordinate with product, credit, and legal teams for account resolution strategies. 4. Compliance & Reporting Ensure adherence to regulatory and internal compliance requirements. Maintain accurate MIS and dashboards to track collection performance, agency metrics, and team KPIs. Prepare and present periodic reports to leadership on portfolio health, collection efficiency, and recovery forecasts. Required Qualifications: Graduate/Post-Graduate in Business, Finance, or related field. Proven experience in collections management, preferably in NBFCs/Banks/Fintech. Strong understanding of delinquency management, risk controls, and regulatory compliance. Experience working with collection agencies and tele-calling operations. Proficiency in MIS, analytics, and collection tools (diallers, CRM). Excellent leadership, negotiation, and communication skills. High ownership mindset and ability to work under pressure. Strong ethical foundation and customer empathy. Tech-savvy with familiarity in digital collections and automation tools.

Key Responsibilities: Team Leadership: Lead and mentor a team of Onboarding Specialists, providing guidance, support, and coaching to ensure high performance and continuous improvement. Process Optimization: Develop and optimize merchant onboarding processes to enhance efficiency, accuracy, and customer satisfaction. Identify bottlenecks and implement solutions to streamline operations. Compliance Management: Ensure that all onboarding processes adhere to regulatory requirements and internal policies. Stay up-to-date with industry regulations and implement necessary changes to maintain compliance. Stakeholder Collaboration: Collaborate with cross-functional teams, including Sales, Customer Support, and Product Development, to align onboarding processes with overall business goals and customer expectations. Quality Assurance: Implement quality assurance protocols to maintain the highest standards in data accuracy and customer communication during the onboarding process. Reporting and Analysis: Generate regular reports and analyse key metrics to evaluate team performance and identify areas for improvement. Use data-driven insights to make informed decisions. Customer Focus: Uphold a customer-centric approach, ensuring merchants have a positive onboarding experience and receive timely and accurate information throughout the process. Required Qualifications: Bachelor s degree in business, Operations Management, or related field. Master s degree is a plus. 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization. Strong understanding of regulatory requirements related to merchant onboarding and payment processing. Exceptional analytical and problem-solving skills with the ability to make data-driven decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners. Demonstrated ability to thrive in a fast-paced, dynamic environment while managing multiple priorities. Experience with CRM and onboarding software systems is a plus. Skills and Experience: 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization. Strong understanding of regulatory requirements related to merchant onboarding and payment processing.

Key Responsibilities: Talent Acquisition: We are looking for candidates who have experience in both IT and non-IT hiring roles, as the position requires managing recruitment for approximately 60% IT positions and 40% non-IT positions. Manage the entire recruitment process, from sourcing candidates to final selection. Negotiate offers, release offer letters, and maintain structured communication with candidates throughout the hiring process. Conduct reference checks and background verifications before onboarding. Build a strong talent pipeline using various sourcing methods, including job portals, social media, employee referrals, and networking. Partner with hiring managers to understand role requirements and provide strategic hiring solutions. Ensure a smooth onboarding experience for new hires by coordinating documentation, induction sessions, and initial training. HR Operations & Compliance: Maintain and update employee records, including attendance and statutory compliance documents. Coordinate new hire onboarding, ensuring a smooth transition into the organization. Post-joining, coordinate with HDFC Bank for the creation of salary accounts for new employees. Ensure timely completion of all joining formalities, documentation, and system updates. Manage HR databases and ensure data accuracy in HRMS. Ensure compliance with labor laws and company policies, assisting in audits and documentation. Maintain and update employee records in HRMS, ensuring accuracy and compliance. Support employee engagement initiatives, retention strategies, and HR process improvements. Required Qualifications: A list of the educational and professional qualifications required for the position. bachelors/masters degree in Human Resources, Business Administration, or a related field. HR certifications (eg, SHRM, PHR, or equivalent) are preferred. 3-5 years of experience in talent acquisition, HR operations, and onboarding. Excellent communication, stakeholder management, and problem-solving skills. Ability to multitask and work efficiently in a fast-paced environment.

Key Responsibilities: Serve as the primary point of contact for key merchants/partners, understanding their business needs and providing exceptional customer service. Build and maintain strong relationships with key stakeholders within merchant/partner organizations, including managers, decision-makers, and influencers. Develop a deep understanding of merchants/partners industries, business models, and payment processing requirements to provide tailored solutions. Identify new business opportunities within existing accounts and develop account growth strategies. Conduct regular business reviews with merchants/partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities. Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates. Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities. Participate in industry events, conferences, and networking activities to strengthen merchants/partners relationships and generate leads. Required Qualifications: Master s degree in business, Finance, Marketing, or a related field. Skills and Experience: Proven experience in Key Account or in a similar merchants/partners-facing role, preferably in the payment gateway or fintech industry. Strong track record of managing and growing strategic merchants/partners relationships, achieving revenue targets, and driving customer satisfaction. Excellent communication, negotiation, and presentation skills. Ability to understand complex merchants/partners requirements and translate them into effective solutions. Strong business acumen and understanding of the payment gateway industry, including industry trends, competitors, and regulatory landscape. Ability to collaborate and influence cross-functional teams to ensure merchants/partners success.

We seek a UI/UX designer who can comprehend business requirements and create sitemaps, user flows, wireframes, websites, mobile apps, prototypes, Lottie files, and icons. The UI/UX designer will also be responsible for designing the products overall functionality and ensuring an excellent user experience. Tools we use: - Figma, Illustrator, Photoshop, After Effects (not compulsory) Key Responsibilities: Translate concepts into user flows, wireframes, mock-ups, webpages, mobile screens, JSON files, icons, and prototypes that result in intuitive user experiences. Design and deliver wireframes and mock-ups optimized for various devices and interfaces. Figma components + material 3 design use Identify design problems and develop effective solutions. Make strategic design and user-experience decisions related to core and new functions and features. Adopt a user-centred design approach and quickly test and refine your designs. Work collaboratively with other team members and stakeholders. Required Qualifications: Bachelor s or Master s degree in Design or a related field. Minimum 6+ years of experience in Ui/UX Design Familiarity with design systems and responsive design frameworks.

Key Responsibilities: Marketing Leadership: Oversee all aspects of marketing strategy and execution, ensuring alignment with business goals and the overall brand vision. Lead & Demand Generation: Spearhead lead generation efforts across multiple channels (inbound, outbound, ABM, digital), driving sales pipeline growth. Brand Positioning: Shape and refine the company s global brand presence, solidifying its standing as a leader in the fintech industry. Product Marketing: Work closely with product teams to develop compelling messaging for new products and enhancements, ensuring clear communication of value propositions. Partnership Growth: Support business development by crafting marketing initiatives that attract and nurture partnerships with key fintech players and large enterprises. Content Marketing: Design content strategies that speak to decision-makers in finance, focusing on educating the market through case studies, whitepapers, blogs, and thought leadership. Digital Marketing: Lead digital marketing campaigns across SEO, PPC, social media, and other paid media, ensuring optimized performance for each channel. Marketing Analytics: Analyze marketing data to measure success, assess ROI, and continuously optimize campaigns for better results. Event Leadership: Plan and execute high-impact events, webinars, and conferences that foster engagement and promote company solutions at a global platform Sales Collaboration: Partner with the sales team to align marketing initiatives with sales strategies, optimizing lead conversion and revenue targets. Customer Advocacy: Develop initiatives that improve customer retention, foster loyalty, and drive client referrals. Budget & Resource Management: Manage the marketing budget and ensure efficient allocation of resources for optimal returns. Required Qualifications: 10+ years of experience in B2B marketing, with at least 3 years in a leadership role within the fintech, SaaS, or payments industry. Proven track record in leading successful lead generation, digital marketing, and brand-building campaigns. A global mindset with expertise in product marketing, particularly in the financial technology space. Proficiency in marketing automation tools (HubSpot, Salesforce, Marketo) and analytics platforms (Google Analytics, etc.). Strong leadership, communication, and decision-making abilities. Experience with large-scale marketing budgets and demonstrating high ROI on marketing investments. Analytical mindset with a focus on data-driven decision-making. Skills and Experience: Bachelor s degree in Marketing, Business Administration, or a related field (MBA preferred). Certifications in digital marketing or fintech-related marketing courses are highly desirable.

Key Responsibilities: Craft clear, engaging, and on-brand copy for various formats from social media posts and digital ads to email campaigns, push notifications, blogs and video scripts. Collaborate closely with the product, marketing & analytics team and stakeholders to bring campaigns to life through compelling storytelling. Translate complex BFSI and D2C concepts into simple, relatable, and persuasive language. Stay on top of content and copy trends to keep our brand voice fresh, relevant, and competitive. Edit and proofread copy to ensure accuracy, clarity, and consistency across all touchpoints. Adapt tone and messaging based on platform, audience, and campaign objectives. Handle multiple projects at once while meeting tight deadlines (and still making it look easy). Be open to feedback, iterate quickly, and keep the creative energy flowing. Required Qualifications: Bachelor s degree (or equivalent) in journalism, English, communications, or related discipline, or other technical fields (like engineering, commerce, science, etc.). 2+ years of professional content & copy writing experience. Strong copy writing portfolio. Proofreading experience and familiarity with standard style guides. Experience with content management systems. Keen eye for detail. Skills and Experience: Good grip of English language. Other languages would be a bonus. Exceptional research & writing skills. Preferred experience: BFSI industry, B2C marketing. Ability to work independently or with a team to meet deadlines. Excellent organizational skills and multitasking ability. Up to date with the on-going news & trends in BFSI industry. Follows & understands social media & pop-culture trends.

Key Responsibilities: Credit Risk Assessment: Develop and implement credit risk assessment models and methodologies to evaluate the creditworthiness of potential borrowers. Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money. Monitor and review credit portfolios regularly to identify potential risks and make recommendations for risk mitigation strategies. Collaborate with other departments such as underwriting, collections, and compliance to ensure adherence to credit policies and regulatory requirements. Analytics and Data Management: Utilize advanced analytics and statistical techniques for credit risk assessment. Develop predictive models for default probabilities and loan performance. Ensure data accuracy by extracting, cleaning, and managing datasets from multiple sources. Implement data governance practices for consistency and integrity. Stay updated on credit risk analytics trends and incorporate best practices. Portfolio Management: Monitor and optimize the lending portfolio s performance. Conduct stress testing and scenario analysis to assess economic impact. Develop risk-return strategies while ensuring compliance with regulatory guidelines. Provide recommendations for portfolio diversification and capital allocation. Credit Policy Development: Assist in refining credit policies based on risk assessments and data insights. Evaluate and enhance credit policies to mitigate emerging risks. Ensure alignment between credit policies, business objectives, and risk strategies. Conduct periodic reviews and audits to maintain compliance. Reporting and Communication: Prepare and present reports on credit risk metrics and portfolio performance. Effectively communicate risk findings to stakeholders and decision-makers. Develop reports and dashboards for real-time insights into credit risk trends. Continuous Improvement: Identify opportunities to enhance efficiency through process automation. Participate in cross-functional projects to strengthen risk management frameworks. Foster a culture of continuous learning and development within the credit risk team. Required Qualifications: Inter CA/CA or Master s degree in Finance, Business, Economics, or a related field. 2+ years of experience in credit risk assessment, portfolio management, or financial analytics. Strong understanding of credit risk modeling, financial analysis, and data analytics. Knowledge of regulatory frameworks related to lending and risk management. Excellent communication and stakeholder management skills. Certification in risk management (FRM, CFA, or equivalent) is a plus.

As an Inside Sales Specialist at Airpay Payment Services Pvt. Ltd, you will be responsible for driving sales and generating revenue within the fintech industry. Your main duties include cold calling, qualifying leads, onboarding clients, and maintaining strong relationships with stakeholders. You will play a crucial role in expanding our customer base and ensuring customer satisfaction, particularly focusing on the D2C space and platforms like Shopify, Wix, and WooCommerce for merchant acquisition. Key Responsibilities Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Qualifying and disqualifying inbound leads received through various platforms in a highvolume environment using calls. Identify potential clients, and the decision makers within the client organization. Ensuring a seamless onboarding of the merchant on the platform. Making sure that data is accurately entered and managed within the companys CRM or other sales management system on regular basis. Build stickiness with the Client by managing more of the Clients transaction processes and continuously propose solutions that meet their objectives. Required Qualifications: Bachelor s degree or similar field required. Skills and Experience: Experience in selling services as well as market research products. Aggressive Passionate. Takes ownership of tasks and drives it to completion. Strong communication skills (verbal and written.

Develop and maintain a comprehensive testing strategy that encompasses all aspects of the product, including functional, regression, performance, and security testing. Work closely with the development team to integrate QA processes into the software development lifecycle, ensuring that quality is considered at all stages. Oversee the selection and implementation of testing tools and technologies. Analyze test results, identify and report defects, and work with the development team to ensure timely resolution. Continuously assess and improve testing processes and practices to enhance product quality and team efficiency. Stay up to date with the latest testing methodologies, tools, and industry s best practices. Required Qualifications: 2-5 years of experience. Bachelor s degree in computer science, engineering, or a related field. Knowledge of any automation/performance or security testing tool is an added advantage. Knowledge of software development methodologies (Agile, Scrum) and their impact on the QA process. Excellent analytical, problem-solving, and decision-making skills, with keen attention to detail. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Work closely with the development team to integrate QA processes into the software development life cycle, ensuring that quality is considered at all stages.

Key Responsibilities: Maintain and monitor production infrastructure and services (Linux, AWS, etc.) Manage CI/CD pipelines (GitLab CI, Jenkins, etc.) Automate infrastructure with tools like Ansible, Terraform, or similar Ensure timely resolution of incidents and root cause analysis Implement and monitor system performance metrics and alerts (e.g., Prometheus, Grafana) Perform regular system upgrades, patching, and backups Work in rotational shifts to provide 24/7 support for critical systems. Participate in infrastructure capacity planning and cost optimization. Follow best practices for security, high availability, and disaster recovery. Required Qualifications: Bachelor s degree in computer science, Information Technology, or related field. 2-3 years of hands-on experience in DevOps or System Administration roles. Skills and Experience: Strong knowledge of Linux/Unix system administration. Hands-on experience with AWS cloud infrastructure (EC2, S3, IAM, etc.) Experience with containerization (Docker, Kubernetes) Working knowledge of configuration management tools (Ansible, Chef, Puppet) Experience in writing shell/Python scripts for automation. Familiarity with Git and CI/CD practices. Exposure to monitoring/logging tools like ELK stack, Prometheus, Grafana, etc. Basic understanding of network concepts (DNS, Load Balancer, VPN, etc.) Ability to work in rotational shifts including weekends and night shifts. Excellent troubleshooting, communication, and documentation skills.

Primary Roles and Responsibilities: Build high-quality, user-friendly mobile applications using Flutter from scratch (end-to-end). Design and develop advanced mobile applications for Android and iOS platforms. Collaborate with cross-functional teams to define, design, and deliver new features. Work with third-party libraries and perform API integrations. Write unit tests to ensure robustness, usability, and reliability. Debug and fix bugs; continuously improve application performance. Stay updated and implement the latest technologies to enhance development efficiency. Mandatory Skills and Requirements: Core Experience: Minimum 3 years of overall experience in mobile app development. At least 2 years of hands-on experience with Flutter SDK and Dart. Architecture & Design: Experience with micro front-end architecture is preferred. Strong understanding of software design patterns such as MVC, MVP, MVVM, MVI, and GoF. Proficient in UI/UX best practices and layout systems on Android and iOS. Platform & Tools: Experience with native Android and iOS development is a plus. Skilled in using Android Studio, VSCode, and Xcode. Strong understanding of state management using Provider or Redux. Proficient with Git and Git-based workflows, including code reviews and pull requests. Development Practices: Experience with unit testing or test-driven development (TDD). Excellent debugging and problem-solving skills. Comfortable working with push notification services across platforms. Experience integrating with Google Firebase APIs (Authentication, Firestore, Crashlytics, etc.). Knowledge of GraphQL is an added advantage. API & Integration: Proficient in using HTTP, REST, JSON, and XML. Comfortable integrating third-party SDKs and managing mobile OS-level permissions. Nice to Have: Contributions to open-source Flutter projects. Familiarity with CI/CD pipelines for mobile deployment. Experience publishing apps on Google Play Store and Apple App Store.

Key Responsibilities: Conduct detailed analysis of industry trends, competitor movements, and macroeconomic data to inform business strategy. Identify and evaluate new growth opportunities across products, channels, and markets. Analyze internal data to assess performance and recommend improvements in product positioning, pricing, and profitability. Collaborate with business, product, and finance teams to build financial models and business cases for strategic initiatives. Coordinate with internal teams for any day to day operations in respect to product, operations technology. Support leadership in preparing strategic presentations, board decks, and investor materials. Conduct market sizing, opportunity assessments, and feasibility studies for new initiatives. Track key performance indicators (KPIs) and generate insights to support data-driven decision-making. Provide analytical support for annual business planning and long-term strategic roadmap development. Assist in evaluating partnerships, and strategic alliances. Required Qualifications: Bachelor s degree in Engineering, Economics, Finance, or Business Administration. MBA/PGDM in Strategy, Finance, or Business Analytics preferred. Skills and Experience: 4-7 years of experience in strategic analysis, management consulting, corporate strategy, or a similar role. Strong analytical and problem-solving skills with experience in financial modeling and business case development. Excellent written and verbal communication skills for presenting to senior leadership. Proficient in data analysis tools (Excel, Power BI, SQL) and business planning tools (PowerPoint, Tableau, etc). Ability to work independently in a fast-paced, results-driven environment. Exposure to fintech, payments, or financial services is a plus.

Key Responsibilities: Conduct application-level security testing (web, mobile, APIs) including penetration testing and vulnerability assessments Identify and exploit vulnerabilities to assess risk and impact Perform static (SAST) and dynamic (DAST) code analysis using automated tools Validate and document security findings with detailed proof-of-concept and risk ratings Collaborate with development and QA teams to drive secure software development practices Assist in threat modeling and security requirements gathering for new features Ensure compliance with industry security standards (OWASP Top 10, SANS 25, etc.) Track and follow up on security issues until resolution Stay current on security threats, vulnerabilities, tools, and trends. Required Qualifications: Bachelor s degree in computer science, Information Security, or a related field 3-4 years of experience in application security testing or ethical hacking Hands-on experience with tools such as Burp Suite, OWASP ZAP, Metasploit, Nikto, Nessus, etc. Good understanding of secure coding practices, network security, and common vulnerabilities Familiarity with scripting (Python, Bash, etc.) is a plus Strong analytical and problem-solving skills Excellent communication skills (both written and verbal) Security certifications like CEH, OSCP, GWAPT, or similar are a plus. Experience working in DevSecOps environments. Exposure to CI/CD pipelines and integrating security testing tools. Experience with cloud security (AWS, Azure, GCP)

Overall 2+ years of professional development experience Must have 2 Years + of experience/ strong knowledge experience in NodeJS,JavaScript Should have understanding of Asynchronous Programming Experience with Express.js framework at least 2 year Excellent knowledge of Relational Databases, MY SQL. Good Knowledge of graphQL Must be good with git and git workflow Working knowledge of AWS is a plus Other qualification: A Bachelor s degree in Technology stream A high degree of passion about development the ability to rapidly learn and apply new technologies to meet business goals is crucial. Extensive experience with writing code accessing and manipulating the databases. Must have worked on Web Services, Ecommerce, Opensource etc Interacting working with the design team to match code with designlayout. Working in cross-functional team, collaborating with peers during entireSDLC. Disciplined, performance and outcome oriented