Assistant Manager / Manager - Merchant Onboarding

Role Overview: As a Manager of Merchant Onboarding Operations in Bhubaneswar, you will play a crucial role in leading the team responsible for efficiently onboarding merchants onto the platform. Your primary focus will be on managing a team of professionals, ensuring operational excellence, and delivering exceptional service to clients. Key Responsibilities: - Lead and mentor a team of Onboarding Specialists to drive high performance and continuous improvement. - Develop and optimize onboarding processes, identify bottlenecks, and implement solutions for operational efficiency. - Manage compliance to regulatory requirements and internal policies to ensure adherence. - Collaborate with cross-functional teams like Sales, Customer Support, and Product Development to align onboarding processes with business goals. - Implement quality assurance protocols and maintain data accuracy throughout the onboarding process. - Generate reports, analyze metrics, and utilize data-driven insights to make informed decisions. Qualification Required: - Bachelor's degree in business or related field, with a Master's degree considered a plus. - Minimum of 8 years of experience in merchant onboarding operations, showcasing team leadership and process optimization skills. - Exceptional analytical, communication, and interpersonal skills for effective collaboration with internal teams and external partners. - Advantageous to have experience in CRM and onboarding software systems. Additional Company Details (if available): Omit this section as it is not included in the provided job description.,