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Assistant Manager/ Manager

Assistant Manager/ Manager

Cowrks

5 - 10 years

9 - 10 Lacs

Bengaluru

Posted:5 hours ago| Platform:

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Skills Required

Basic Usage Operational excellence Excel Data management Focus Relationship Stakeholder management Management reporting Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assistant Manager/ Manager Converge

Bengaluru, Full Time

Roles and Responsibilities

The role is responsible for driving the success of the Converge platform by ensuring smooth partner onboarding, system readiness, and operational excellence. This role acts as the single point of contact for partner-related issues and collaborates across teams to promote partner growth, campus readiness, and seamless user experiences.

Key Responsibilities:

Partner Onboarding & Enablement:
- Collaborate with F&B and non-F&B partners to onboard them onto the Converge platform.
- Ensure system readiness and provide necessary training and support for partners to use the app effectively.
Partner Support & Outreach:
- Serve as the primary point of contact for partners regarding app and platform issues, ensuring timely resolution.
- Build and maintain strong relationships with partners to foster trust and long-term collaboration.
Growth & Usage:
- Work on initiatives to increase F&B and non-F&B usage and growth within the Converge ecosystem.
- Identify opportunities for expanding partner offerings and user engagement.
Cross-Functional Collaboration:
- Partner with Marketing and other departments to promote partners on the app and through other channels.
- Coordinate with the Events team to organize and promote partner and Converge-related events and campaigns.
Campus Enablement:
- Support campuses in becoming Converge-ready by working with ground teams to ensure smooth operations and user adoption.
- Provide ongoing support and guidance to campus teams for effective use of the platform.
Stakeholder Management:
- Effectively manage relationships with internal and external stakeholders to ensure alignment and successful outcomes.
Data Management & Reporting:
- Utilize Excel and other data management tools to track partner performance, user engagement, and operational metrics.
- Comfortably work with various platforms and dashboards to monitor and report on key performance indicators.

Skills & Qualifications:

Experience in stakeholder management and partner relations.
Proficiency in Excel and basic data management.
Comfortable working with multiple platforms and dashboards.
Strong problem-solving and communication skills.
Ability to work collaboratively across departments and with external partners.
Detail-oriented with a focus on operational excellence and user experience.

Key Performance Indicators:

Partner onboarding and enablement success rate
Partner and user satisfaction scores
Growth in F&B and non-F&B usage
Timely resolution of partner issues
Effectiveness of cross-functional collaborations
Campus readiness and operational smoothness

Preferred qualifications

Experience: 5+ Years
Qualification: Graduation

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