Assistant Manager - L&D

About the company:

Orange Health is India s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025.

Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page

Our vision is supported by some of the world s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India .

• Market competitive salary with bi-annual increments.


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  Great stock option policy with rights to exercise 10 years post exit.



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  Well known for a collaborative culture with a top 10% rating on Glass door.



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  Fastest-growing health tech company in India with marquee investors.



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  Opportunity to build a product that will have a significant impact on peoples health and well-being.

• Experience: Minimum 3-5 years of experience in a similar training role within the Customer Experience (CX) domain, preferably with top companies known for customer service excellence


• Expertise in Training: Proven experience in conducting training on customer service quality, communication, and process adherence.


• Assessment Skills: Ability to create effective assessments and use data to measure training effectiveness and identify areas for improvement.


• Content Development: Strong experience in designing and developing training content that addresses process, quality, and communication.


• Communication Skills: Exceptional verbal and written communication skills with the ability to train and coach others.


• Tools: Proficiency in using Learning Management Systems (LMS), assessment platforms, and reporting tools.


• Customer-Centric Mindset: Deep understanding of CRM processes and customer interaction best practices.


• Experience working in fast-paced CRM support environments.- Certifications in Training and Development, Quality Assurance, or Process Improvement.


• Familiarity with digital tools for training delivery and quality audits.


• Knowledge of healthcare terminology a plus