Customer Support Executive (CSE)

Job Description

JOB DESCRIPTION – Customer Support Executive (Voice & Non-Voice) Experience: 6 months – 3 years Key Responsibilities: Address and resolve customer issues promptly and effectively through voice (inbound/outbound calls) and non-voice channels (email, chat). Maintain a positive, empathetic, and professional demeanor while interacting with customers. Communicate clearly and confidently in Hindi and English — Hindi speaking is mandatory . Accurately document customer interactions, feedback, and issues in the system. Follow up with customers as needed to ensure resolution and satisfaction. Collaborate with internal teams to escalate and resolve complex queries or concerns. Provide feedback and suggestions to improve customer service processes and support systems. Meet or exceed daily, weekly, and monthly performance targets and service levels. Handle multiple queries simultaneously while maintaining accuracy and attention to detail. Requirements: 6 months to 3 years of experience in a customer support or call center environment (voice or non-voice). Fluency in Hindi is mandatory; good communication skills in English are also required. Typing speed of 30–40 words per minute (WPM) with good accuracy. Strong interpersonal and problem-solving skills. Ability to work in a fast-paced, high-volume environment. Basic computer skills and familiarity with customer service software, CRM systems, and tools. Willingness to work in shifts, if required. Job Type: Full-time Pay: ₹16,000.98 - ₹19,000.57 per month Benefits: Health insurance Schedule: Day shift Evening shift Morning shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kormangala, Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer support: 1 year (Preferred)