Posted:6 hours ago|
Platform:
On-site
Full Time
Position Overview:
Customer Support Executive Who is responsible for providing excellent customer service and resolving customer inquiries and issues. They will communicate with customers through various channels and ensure customer satisfaction.
Ultimately, He will help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.
Key Responsibilities:
1. Customer Assistance: Respond to customer inquiries promptly and professionally via phone, email, or chat.
2. Issue Resolution: Identify and troubleshoot customer problems, propose solutions, and escalate complex issues
as needed.
3. Product Knowledge: Understand the company's products/services and provide accurate information to address
customer concerns.
4. Order Processing: Assist customers with placing orders, processing returns, and resolving related issues.
5. Documentation: Maintain records of customer interactions, inquiries, complaints, and resolutions.
6. Customer Satisfaction: Strive to exceed customer expectations, build relationships, and enhance the overall
customer experience.
Job Type: Full-time
Pay: ₹10,000.00 - ₹18,000.00 per month
Work Location: In person
Code-X Technologies
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