Assistant Manager - International Voice Process

Golden Opportunities Pvt Ltd

7 - 12 years

8 - 12 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

international voice process team management inbound voice attrition management communication skills leadership performance management customer support stake holder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Description:

The Assistant Manager is responsible for leading a team in an international voice process, ensuring smooth operations, maintaining customer satisfaction, and driving performance improvements

KeyResponsibilities:

- Team Leadership: Manage and mentor Team Leads and ensure smooth operations.
- Inbound Voice Support: Oversee customer interactions and ensure high-quality service delivery.
- Performance Management: Monitor KPIs, SLAs, and drive process improvements.
- Escalation Handling: Address complex customer issues and ensure timely resolution.
- Training & Development: Conduct coaching sessions to enhance team performance.
- Client Coordination: Work closely with international clients to maintain service standards.
- Process Optimization: Identify areas for improvement and implement best practices.

Required Skills:

- Strong Communication & Leadership
- Problem-Solving & Decision-Making
- CRM & Call Center Tools Proficiency
- Time Management & Multitasking
- Cultural Sensitivity & Customer Focus

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