Operations Support Associate

Shift Time

Role Overview

proactive Operations Support Associate (US Client)

Key Responsibilities

• Conduct

  virtual audits and camera reviews

  for multiple store locations.

• Communicate regularly with US clients

  to discuss audit findings, clarify data, and resolve operational queries.
• Review

  incident reports, video requests, and compliance data

  to ensure process integrity.
• Maintain

  accurate records and documentation

  within internal systems.
• Collaborate with internal and client teams to

  support investigations

  and prepare detailed daily shift reports.
• Participate in team discussions,

  client meetings

  , and continuous process improvement initiatives.
• Identify recurring issues or trends and recommend preventive solutions.

Requirements

• Bachelors degree in any discipline (preferred: Business, Commerce, or Operations Management).
• 1-2 years of experience in

  operations, customer service, audit, or compliance roles

  , preferably with

  US client exposure

  .
• Proficiency in

  MS Excel, MS Office, and Outlook

  .

• Strong

  verbal and written communication skills

  to interact confidently with global clients.
• Analytical, detail-oriented, and dependable with strong multitasking abilities.
• Ability to work independently and as part of a

  cross-functional international team

  .

• Flexible to work in night shifts

  to align with US time zones.