Operations Support Associate

As an Operations Support Associate/ Sr. Associate at PDA E-Services Pvt Ltd, you will play a vital role in supporting U.S.-based dental practices through high-quality virtual front-desk operations, patient communication, and administrative support through a complete voice process. This position is part of our offshore healthcare operations team and requires professionals who are proactive, detail-oriented, and capable of delivering exceptional service during U.S. shift hours.

PDA E-Services Pvt Ltd is a dynamic and fast-growing Global Capability Centre (GCC) for Piccadilly Dental Alliance (PDA), a leading dental healthcare organization based in the United States. Established in 2022, we offer comprehensive operational and administrative support to dental practices across the U.S., helping them deliver outstanding patient care. As PDAs exclusive India-based outsourcing partner, we are expanding rapidly with a strong focus on process excellence, quality service, and people development.

What You'll Do:

● Handle inbound and outbound patient calls with professionalism and empathy(voice process).

● Schedule appointments for new and returning patients across multiple time zones.

● Assist patients with insurance-related queries and claims coordination through calls, chats and emails.

● Provide accurate and timely responses to patient inquiries via phone, email, or chat.

● Maintain detailed records, logs, and patient data across systems and platforms.

● Share relevant information about practice services, procedures, and promotional

offers.

● Maintain adherence to process standards and SLAs within a fast-paced environment.

● Communicate with clarity, patience, and attentiveness in a customer-first setting.

What We're Looking For:

● 1 to 3 years experience in healthcare BPO, voice processes, or international customer

support.

● Freshers are also encouraged to apply.

● Excellent English communication (spoken & written).

● Comfortable working U.S. night shifts.

● Education: Graduate in any stream (MBA/B.Com / BBA / B.Sc / B.A. or equivalent

preferred).

Work Schedule:

● Shift: Fixed Night Shift (U.S. Hours) (Voice Process)

● Timings: 8:00 PM to 5:00 AM IST

● Working Days: Monday to Friday

● Weekly Off: Saturday and Sunday

● Location: On-site Pune

Benefits Offered:

● Fixed weekend off (Saturday & Sunday)

● Fast-paced career growth in the U.S. healthcare space

● Hands-on training in dental front-desk and communication protocols

● Professional growth and internal career advancement opportunities.

● Comfortable, collaborative, and inclusive work environment.

● Paid leaves and holiday benefits as per company policy.

Apply Now and Join the New Era of Healthcare with Us!!!

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person