Operations Support Associate

As an Operations Support Associate (US Client) at Relay Human Cloud, you will be an integral part of the compliance and monitoring team, contributing to operational excellence and enhancing the overall customer experience for our international clients. Your responsibilities will include: - Conducting virtual audits and camera reviews for multiple store locations. - Regularly communicating with US clients to discuss audit findings, clarify data, and resolve operational queries. - Reviewing incident reports, video requests, and compliance data to ensure process integrity. - Maintaining accurate records and documentation within internal systems. - Collaborating with internal and client teams to support investigations and prepare detailed daily shift reports. - Participating in team discussions, client meetings, and continuous process improvement initiatives. - Identifying recurring issues or trends and recommending preventive solutions. Qualifications required for this role include: - Bachelor's degree in any discipline (preferred: Business, Commerce, or Operations Management). - 1-2 years of experience in operations, customer service, audit, or compliance roles, with exposure to US clients. - Proficiency in MS Excel, MS Office, and Outlook. - Strong verbal and written communication skills. - Analytical, detail-oriented, and dependable with strong multitasking abilities. - Ability to work independently and as part of a cross-functional international team. - Flexibility to work night shifts to align with US time zones. Relay Human Cloud offers a range of benefits and opportunities, including: - Opportunities to work with global clients. - Dynamic and collaborative work environment. - Excellent work-life balance with a 5-day workweek. - Comprehensive health & accident insurance. - Generous paid time off and holidays. - Complimentary lunches & dinners. - Recognition, rewards, and giveaways on a quarterly, semi-annual, and annual basis. - Employee development programs focusing on communication, soft skills, and more. - Vibrant cultural events such as Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations. - An excellent Employee Referral Program.,