Assistant Manager – Holidays

Job Title: Assistant Manager – Holidays

Location:

Working Hours:

Department:

Assistant Manager – Holidays

Key Responsibilities:

Sales & Customer Engagement:

• Actively engage with customers through calls, emails, and chats to understand their travel needs.
• Design and sell customized holiday packages based on client preferences, budget, and destination.
• Handle complex and high-value travel inquiries, ensuring exceptional service delivery.
• Upsell add-ons such as travel insurance, airport transfers, and guided tours.

Team Management:

• Lead and support a team of holiday sales agents, setting daily targets and monitoring performance.
• Coach, train, and motivate the team to maximize productivity and conversion rates.
• Assist in hiring and onboarding new team members as needed.

Operational Oversight:

• Maintain accurate and up-to-date records using GDS and CRM tools.
• Resolve escalated customer issues efficiently and professionally.
• Ensure adherence to company policies and UK/EU/US travel regulations.
• Collaborate with the marketing and operations team to streamline offers and promotions.

Market Insight & Strategy:

     Develop and implement sales strategies in collaboration with the management team.

• Stay updated with travel trends, airline partnerships, visa policies, and competitor offerings in UK/US/EU markets.
• Contribute to sales strategies to drive business growth in the international leisure segment.
• Analyze booking trends and create performance reports for senior leadership.

Requirements:

• Minimum 5 years of experience

  in a similar or senior holiday sales role, with at least 2 years in a leadership capacity

  is a MUST.

• Strong track record of direct holiday sales and designing travel itineraries for UK, US, or EU customers.
• Excellent knowledge of destinations, hotels, and travel products in Europe, America, and the UK.
• Hands-on experience with

  GDS systems

  such as Amadeus, Galileo, or Sabre.
• Prior experience in a

  call centre or BPO

  environment is highly preferred.
• Ability to lead and inspire a team to achieve sales targets.
• Strong communication, negotiation, and interpersonal skills.
• High attention to detail and strong organizational skills.
• Flexibility to work during

  UK working hours

  .

Send your CV to info@skywings.co.uk.

Please do not apply if you do not process the Travel Industry Experience.