What this job involves:
As an Assistant Manager - Guest Relations at JLL, you will lead front office operations while managing guest relations and customer engagement initiatives to ensure exceptional visitor and employee experiences across all touchpoints. This leadership role combines operational management with customer service excellence, requiring you to oversee front office team performance while greeting and assisting visitors, clients, and employees with warmth and professionalism, managing visitor management systems, and maintaining reception area appearance to ensure it remains tidy, organized, and welcoming. You will play a crucial role in JLL's commitment to delivering outstanding workplace experiences by acting as primary point of contact for employee and visitor queries, supporting periodic feedback collection to enhance service standards, collaborating with helpdesk teams for timely service ticket resolution, and coordinating internal events, meetings, and leadership visits while ensuring meeting room and common area readiness.
What your day-to-day will look like:
- Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance and organization
- Operate visitor management systems for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity
- Maintain inventory of front-desk supplies ensuring operational readiness while acting as point of contact for employee and visitor queries
- Support periodic feedback collection to enhance service standards while liaising with employees about amenities, events, and service information
- Collaborate with helpdesk to ensure timely resolution of service tickets while monitoring facility usage and coordinating with vendors
- Conduct basic facility inspections including front office equipment and safety supplies while assisting in executing safety procedures
- Support coordination and execution of internal events, meetings, and leadership visits while ensuring meeting room readiness
- Maintain and circulate event trackers while assisting with logistics, setup, catering coordination, tech support, and guest logistics.
Required Qualifications:
- Leadership experience in front office operations or guest relations management
- Strong customer service background with ability to greet and assist diverse groups with warmth and professionalism
- Experience operating visitor management systems and handling multi-channel communications (calls, messages, emails)
- Demonstrated ability to maintain organized, welcoming environments while managing supply inventories
- Customer engagement skills with experience in feedback collection and service enhancement initiatives
- Coordination abilities with experience supporting events, meetings, and leadership visits
- Problem-solving skills with ability to resolve complaints and service disruptions using customer-centric approach
- Understanding of safety procedures, emergency protocols, and basic facility inspection requirements.
Preferred Qualifications:
- Background in corporate guest relations or hospitality management
- Experience with helpdesk collaboration and service ticket resolution processes
- Knowledge of facility management operations and vendor coordination
- Understanding of meeting room setup, catering coordination, and tech support logistics
- Experience with event tracking systems and logistics coordination
- Familiarity with safety supplies management including first aid kits and emergency equipment
- Background in team leadership and staff development
- Knowledge of corporate amenities management and employee communication strategies.
Location: Onsite
What you can expect from us:
- You'll join an entrepreneurial, inclusive culture where we succeed together – across the desk and around the globe
- Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay
- Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
