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EXL Services
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Assistant Manager

Assistant Manager

EXL Services

3 - 5 years

0 Lacs

Noida

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

data processing calculations authorization workflow drive analysis coaching scheduling planning escalation governance automation lean reports support transitions onboarding reporting excel sharepoint communication service empathy

Work Mode

On-site

Job Type

Part Time

Job Description

Assistant Manager

EXL/AM/1417290

Insurance Life & AnnuitiesNoida

Posted On

09 Jul 2025

End Date

23 Aug 2025

Required Experience

3 - 5 Years

Basic Section

Number Of Positions

Band

Band Name

Assistant Manager

Cost Code

D010253

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

300000.0000 - 800000.0000

Complexity Level

Back Office (Complexity Level 3)

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Insurance

Sub Group

Insurance

Organization

Insurance Life & Annuities

LOB

Back Office

SBU

Operations

Country

India

City

Noida

Center

Noida-SEZ BPO Solutions

Skills

Skill

RETIREMENT BENEFITS

Minimum Qualification

BACHELOR

Certification

No data available

Job Description

Key responsibilities:

Oversee day-to-day processing of DB pension benefit calculations (e.g., estimates, retirements, QDRO, DRO, death, terminations).
Manage end-to-end payment processing operations including validation, authorization, and transaction tracking.
Monitor workflow queues and ensure SLAs and accuracy targets are consistently met.
Ensure accurate application of plan provisions and actuarial guidelines.
Drive root cause analysis (RCA) and implement preventive measures for processing errors.
Lead and mentor a team of processors and senior analysts.
Conduct regular performance reviews, coaching, and skill-building interventions.
Manage team scheduling, leave planning, and resource allocation to meet volume demands.
Assist new hires such that they are productive on the floor in the shortest possible time frame
Handle escalations
Provide inputs on process and system to the team members
Act as the first point of escalation for operational issues.
Participate in client governance calls and share performance dashboards.
Collaborate with clients for process updates
Identify opportunities for automation, Lean practices, or workflow optimization.
Prepare MIS, daily/weekly reports, and executive summaries for internal and client review.
Support transitions, migrations, or new plan onboarding as needed.
Continue to build additional knowledge and understanding of the client’s business
Perform other duties as needed

Performance Parameters:

Process performance – as per agreed KPIs
Quality and Productivity Improvement
Turn Around Time SLA monitoring
Level of subject matter expertise

Primary Internal Interactions:

Manager / Sr. Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support

Education Requirements / Work Experience / Skill Set:

Bachelor’s degree with 3 - 5 years of experience
Candidates with relevant business experience (Defined Benefits - Retirements) will be preferred
Responsible for meeting close deadlines with high accuracy and minimal rework
Effectively balance quality, timeliness, TAT and productivity standards of the team
Strong quantitative, data & analytical skills required
Hands-on experience with pension admin platforms and tools like Excel, SharePoint, Workflow systems.
Excellent oral and written communication skills
Ability to work independently
Ability to drive possible process improvements
High attention to detail, process orientation, and problem-solving ability.

Value & Behavior:

Customer Service Orientation
Quality Orientation
Empathy for effective on the job coaching and feedback

Workflow

Workflow Type

Back Office

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