Assistant Manager/ Deputy Manager- Operations

Job Title: Deputy Manager/ Assistant Manager - Operations Organization: Chandigarh University Location: Mohali - Kharar Job Type: On-site / Full-time Working Days: Monday to Saturday Mandatory Requirement: Proficiency in Advanced MS Excel Key Responsibilities: Liaison and Coordination: 1. Facilitate seamless communication between the Academic Department, DCPD, Trainers, ED-DCPD, and students to ensure efficient information exchange. Data Management: 1. Maintain and update the Master Student Database and DCPD Debar List in compliance with institutional policies. 2. Address concerns related to debarred students and document actions taken. 3. Organize and conduct meetings with TPP CRs to collect feedback and implement necessary actions. Disciplinary Oversight: 1. Ensure adherence to institutional policies and enforce disciplinary measures for trainers in case of non-compliance. Scheduling and Execution: 1. Develop and manage duty schedules for training sessions, including Mock PI, Inter-Branch GDs, remedial sessions, and special workshops. 2. Implement timely updates and adjustments to ensure smooth operations. Training Effectiveness: 1. Gather student feedback on training quality, trainers, and content, taking appropriate actions to address concerns. Resource Allocation: 1.Develop and maintain the Trainer Sharing Matrix and timetable, aligning trainer availability with student requirements and training schedules. Continuous Improvement: 1. Implement enhancements to optimize departmental efficiency as per guidance from the ED-DCPD. Required Skills & Competencies: Professional Attributes: 1.Communication & Leadership: Exhibit confidence and clarity in professional interactions across all organizational levels. 2. Decision-Making & Accountability: Take ownership of assigned tasks, enforce discipline, and guide team members effectively. 3. Resilience & Adaptability: Maintain composure in high-pressure situations while handling responsibilities efficiently. 4. Integrity & Ethics: Uphold honesty, dedication, and commitment to completing tasks with sincerity and within deadlines. Technical Skills: 1. Proficiency in Advanced MS Excel, Learning Management Systems (LMS), Google Workspace (Gmail, Sheets, Forms, Docs, Drive), and Microsoft Office. 2. Strong analytical skills for evaluating student feedback and AMCAT scores, with the ability to present insights in PowerPoint and Excel formats. 3. Expertise in professional email communication. Operational Skills: 1. Time Management: Ability to prioritize tasks and optimize working hours effectively. 2. Problem-Solving & Decision-Making: Make independent judgments in critical situations, including disciplinary actions. 3. Proactiveness & Initiative: Address urgent operational needs beyond standard working hours when necessary. 4. Interpersonal Skills: Build and maintain professional relationships across hierarchies to facilitate smooth departmental operations. 5. Team Management: Foster a collaborative and disciplined work environment while ensuring conflict resolution. Eligibility Criteria: Experience: Minimum of 5 years in MIS and duty chart creation. Preferred backgrounds: 1. Team Leader/Deputy Manager in a coaching institute. 2. Team Leader/Assistant Manager in banking with MIS expertise. 3. Team Leader/Assistant Manager in call center operations. 4. Team Leader/Assistant Manager in an IT company or educational institution. Mandatory Requirements at the Time of Joining: 1. Laptop with at least an Intel i5 processor, 8GB RAM, and Windows 11with 14 gen. 2. A smartphone (Android or iOS) to use with the official SIM card. If you are interested or know someone who may be a good fit for this role, please share your resume via: Email: dcpd.recruitment@cumail.in Whats App: 9877725363 Show more Show less