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Handelnine Global logo

Assistant Manager - Customer Services

0 years

0 Lacs

India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

service efficiency support fusion drive technology logistics marketing planning automation scalability metrics coaching strategies development compliance communication report leadership

Work Mode

Remote

Job Type

Full Time

Job Description

About the Company: This opportunity is with Handelnine Global, an e-commerce company that owns and operates 15+ online retail brands in over 60 countries. The company has offices in India as well as the USA and serves global markets including the UK, USA, Europe, Australia, Middle East and Southeast Asia. This is a Remote opportunity. Job description : As an A ssistant Manager- Customer Service , you will play a pivotal role in driving operational efficiency, improving team performance, and ensuring service excellence across customer support functions. This role requires a strategic thinker with hands-on experience in operations and a passion for delivering high-quality customer service outcomes. Key responsibilities for the operations manager role in Fusion CX in Mumbai: ● Lead and manage day-to-day operations for customer support teams ● Drive performance improvement initiatives to meet and exceed SLAs, KPIs, ● Collaborate with cross-functional teams including product, technology, logistics, and marketing to streamline workflows and boost team productivity ● Lead or participate in project planning, execution, and implementation of operational improvements related to e-commerce support, automation, and scalability ● Monitor team metrics and implement coaching strategies to support team development ● Ensure compliance with internal processes and quality standards ● Identify process gaps and lead initiatives to improve service delivery, reduce cost, and enhance customer satisfaction ● Manage timelines, resources, and communication for operational projects with multiple stakeholders ● Drive a culture of accountability, continuous improvement, and operational excellence ● Report performance insights and project outcomes to senior leadership and stakeholders Show more Show less

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Handelnine Global
Handelnine Global
www.handelnine.com/

Retail

Lewes Delaware

51-200 Employees

21 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CTO

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