Assistant Manager - Customer Services

About the Company:

This opportunity is with Handelnine Global, an e-commerce company that owns and operates 15+ online retail brands in over 60 countries. The company has offices in India as well as the USA and serves global markets including the UK, USA, Europe, Australia, Middle East and Southeast Asia.

Remote

ssistant Manager- Customer Service

Key responsibilities:

● Lead and manage day-to-day operations for customer support teams

● Drive performance improvement initiatives to meet and exceed SLAs, KPIs,

● Collaborate with cross-functional teams including product, technology, logistics, and marketing to streamline workflows and boost team productivity

● Lead or participate in project planning, execution, and implementation of operational improvements related to e-commerce support, automation, and scalability

● Monitor team metrics and implement coaching strategies to support team development

● Ensure compliance with internal processes and quality standards

● Identify process gaps and lead initiatives to improve service delivery, reduce cost, and enhance customer satisfaction

● Manage timelines, resources, and communication for operational projects with multiple stakeholders

● Drive a culture of accountability, continuous improvement, and operational excellence

● Report performance insights and project outcomes to senior leadership and stakeholders