Handelnine Global is looking for Business Analyst to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

Handelnine Global is looking for Senior Legal Professional to join our dynamic team and embark on a rewarding career journey Conduct legal research on a variety of topics, including case law, statutes, regulations, and legal precedent, and provide summaries of findings to attorneys Draft and review legal documents, including contracts, briefs, memoranda, and pleadings Assist with legal proceedings, including discovery, depositions, and court appearances, as needed Maintain and organize legal files, including case files, contracts, and other legal documents Prepare and file legal documents with courts and other government agencies, as required Assist with due diligence efforts in connection with legal transactions and other business activities Communicate with internal and external stakeholders, including clients, opposing counsel, and government agencies, as needed Strong legal research and writing skills, with the ability to analyze complex legal issues and communicate findings clearly and concisely Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders

Handelnine Global is looking for ReactJS Professional to join our dynamic team and embark on a rewarding career journey Reviewing application requirements and interface designs Identifying web-based user interactions Developing and implementing highly responsive user interface components using react concepts Writing application interface codes using JavaScript following reactjs workflows Troubleshooting interface software and debugging application codes Developing and implementing front-end architecture to support user interface concepts

Handelnine Global is looking for Social Media Copywriter to join our dynamic team and embark on a rewarding career journey Conducting research on the target audience and industry trends Creating and developing marketing campaigns and strategies Writing copy for various mediums, including print, web, and social media Collaborating with other members of the marketing team, such as designers and creative directors Editing and proofreading copy for accuracy, grammar, and style Understanding and implementing SEO best practices in copy Meeting deadlines and managing multiple projects simultaneously Maintaining a consistent brand voice and tone across all marketing materials

Handelnine Global is looking for Full Stack Developer to join our dynamic team and embark on a rewarding career journey Developing front end website architecture. Designing user interactions on web pages. Developing back-end website applications. Ensuring responsiveness of applications. Working alongside graphic designers for web design features. Seeing through a project from conception to finished product. Designing and developing APIs. Meeting both technical and consumer needs.

Role and Responsibilities Work as a part of the Growth Team, reporting directly to the Growth Head. The requirement is for a purchasing agent or buyer, who will be responsible for productsourcing and procurement of goods that we would sell online to a global audience. Thisperson will play a key role in the private label vertical of the company. We are expecting product sourcing to happen across categories like home and kitchen, toysand games, electronics, health and nutrition, fitness, fashion, accessories and so on. Specificrequirements will be shared by internal teams, based on demand trends and sales forecasts. Supplier Research - You will be responsible for finding suppliers and/or manufacturers forproducts that we plan to launch. You will be expected to conduct online research as well asattend relevant tradeshows and exhibitions to build a list of potential suppliers. Supplier Evaluation - You will be expected to shortlist and recommend suppliers based on twoprimary criteria - cost and product quality. A crucial part of this evaluation would be to orderproduct samples from shortlisted suppliers and physically examine them for quality. Product Compliance - The role requires liaising with the legal team to ensure adherence toproduct compliance requirements as per local laws in all the countries of sale. Product Packaging - Build and maintain relationships with packaging suppliers and find newones, when required. Enable seamless communication between the packaging suppliers andinternal branding and design teams. Negotiation - Lead the negotiations with suppliers to ensure product procurement happens atdesired costs and within acceptable timelines. Purchase Paperwork - Preparation of requests for quotes or proposals, as well as completeownership of all paperwork to complete the purchase transaction, including customs handlingin case of international sourcing. You will have the support of legal and finance experts. Goods Receiving and Inspection - You will be expected to oversee the transportation of goodsto ensure timely delivery to our warehouses. You will be accountable for stock quality and willbe expected to personally manage the physical inspection of received shipments. Supplier Relationships - Building and managing supplier relationships is a key aspect of thisrole. At the same time, you would be expected to hold them accountable during any instancesof delays or poor stock quality. You will be expected to drive solutions during such incidents. Inventory Management - You will be expected to manage stock levels by overseeing theupdation of inventory and supervising related aspects of the stockroom. You would also beresponsible for placing timely reorders, in consultation with marketing and sales teams. Accountability for Timelines - While dealing with external suppliers, you will be expected toensure adherence to internally agreed timelines. You will also be expected to incrementallyimprove and optimise the process, introducing efficiencies and making new launches faster. Ownership of Solutions - While project managing the coordination between external suppliersand internal teams, you will be accountable for adherence to deadlines and goals. In case ofany shortfalls or hiccups during the process, you will be expected to come up with solutions. This role will work as a part of a cross-functional squad for new private label launches andsupport other teams with day-to-day operations. Examples include working with brandingexperts for the implementation of packaging designs and product inserts, as well as workingwith the content team for verifying the factual accuracy of product descriptions to ensure thatall features and attributes are covered and eliminate any probability of misinformation.Desired Candidate Profile This is a hybrid position where the candidate would be allowed to work from home for themost part, but will be expected to report to our Mumbai office and warehouse regularly. Thisrole will also involve occasional travel for attending trade shows or meeting suppliers. The ideal candidate is someone with 7-10 years of experience in product sourcing and buyingfor retail, D2C or ecommerce companies, preferably with a global exposure. The candidate should possess strong commercial awareness, good organisational skills,critical, analytical and maths skills, as well as basic IT skills for handling Excel, purchase andinventory software etc. We are looking for someone with good communication and strong interpersonal skills,especially negotiation, to be able to source the best quality products at competitive prices.The candidate should be cognizant of their role in maintaining positive unit economics and ahealthy bottom-line. The candidate should have a natural flair for comparing quality while evaluating similarproducts from multiple vendors, giving us the confidence that your judgement can be trusted. Candidates who have worked in fast-paced environments like those of startups or new andgrowing business divisions would be preferred. The candidate should have excellent project management skills and be willing to take fullownership of adherence to timelines while handling external suppliers and other vendors. The candidate should share our mindset of working with incremental improvements and mustbe open to learn new things quickly. We are looking for someone who can work independentlywith a result-focus and is not afraid to experiment within accountability. The candidate should be solution-oriented with the ability to think clearly, logically and evenlaterally, when presented with a problem. We need someone who can communicate freely andfluently and can work efficiently in an environment of remote team members.

About the Company: This opportunity is with Handelnine Global, an e-commerce company that owns and operates 15+ online retail brands in over 60 countries. The company has offices in India as well as the USA and serves global markets including the UK, USA, Europe, Australia, Middle East and Southeast Asia. This is a hybrid opportunity. Role and Responsibilities: Strategic Business Development: Develop and execute a strategy to expand Handelnine s core business model to a broad array of global marketplaces Identify and assess new growth opportunities in diverse global markets Craft comprehensive strategic plans for product launches across multiple sales channels to maximize revenue and market presence Supply Partnerships and Sourcing Strategy: Lead the experimentation and refinement of sourcing models, such as direct procurement from brands, distributors, and manufacturers, to optimize cost and product quality Establish and nurture relationships with key partners to drive reliable and profitable sourcing. Negotiate strategic agreements and partnerships that align with the company s growth objectives. This includes leading procurement for our private label initiatives to build exclusive product lines Data-Driven Decision-Making: Utilize data and analytics to monitor business development performance, supply chain metrics, and market trends. Implement KPIs and metrics to track the success of new initiatives, enabling early course correction and strategic alignment. Team Leadership and Development: Lead, mentor, and develop a team dedicated to business development and supply partnerships, ensuring they have clear goals and the necessary support. Foster a culture of ownership, efficiency, and continuous improvement in line with Handelnine s core values. Requirements: Ownership Mindset and Proactive Leadership: Demonstrate a strong sense of ownership and accountability for the execution and success of the new business unit. Act as a proactive leader, identifying opportunities, overcoming challenges, building a team and driving projects to completion with minimal day to day supervision. Lead with a results-focused approach, ensuring that strategic objectives are translated into actionable plans that are effectively executed. Experience and Expertise: 8+ years of experience in business development or partnerships, preferably within the e-commerce or consumer goods industries. Proven track record of working in global teams with a strong ability to influence and collaborate across various departments. Analytical and Communication Skills: Strong data analysis skills, with the ability to interpret and use data to drive strategic decisions. Excellent communication and leadership skills to influence and motivate both internal and external stakeholders. Cultural Fit and Adaptability: Strong alignment with Handelnine s core values, such as Action Bias, Solution Ownership, and Incremental Improvement. A flexible, entrepreneurial mindset with a willingness to experiment, adapt, and innovate in fast-paced environments. Why Join UsStrategic Pulse of the Company: As a part of leadership meetings, you ll be deeply connected to the strategic direction of Handelnine Global, gaining invaluable insight and experience Hybrid Work: Embrace the flexibility of a hybrid position, where you can work from home for the majority of your schedule while maintaining a strong connection to the company by reporting regularly to our Mumbai office and warehouse. This role also provides opportunities for occasional travel to attend trade shows and engage with suppliers, ensuring you stay connected with key industry trends and relationships. In-Person Leadership Engagement: You ll have the opportunity to participate in monthly in-person meetings and quarterly and annual conferences to strengthen team collaboration and maintain personal connections. Global Team Collaboration: Embrace the opportunity to work with a diverse and global team. At Handelnine Global, you ll collaborate with talented professionals from around the world, offering unique perspectives and insights that enrich our work and culture. Growth Opportunities: Joining Handelnine Global means being part of a rapidly growing company. Flexible Start Times: While we expect our team members to dedicate 9 hours a day once they start, we offer flexible start times to help you manage your work in harmony with your personal life.

About the Company This opportunity is with Handelnine Global, an e-commerce company that owns and operates 15+ online retail brands in over 60 countries. The company is profitable, self-funded and has exhibited strong quarter-on-quarter growth in the last 3 years. The company has offices in India as well as the USA and serves global markets including the UK, USA, Europe, Australia, Middle East and Southeast, Asia. Handelnine Global is currently in a phase of rapid growth with new brands and markets being launched every quarter. Role and Responsibilities Work as a part of the Growth Team, reporting directly to the Growth Head. Analyse data related to market conditions, consumer demographics, purchasing patterns and industry trends, which would help the company take strategic decisions related to launching new products and entering new markets. Conduct secondary market research using digital tools like Think with Google (Market Finder, Trends), Statista and various others to identify consumer demand around specific product niches as well as general trends in online buying habits across the globe. Study the competition, including product pricing strategies, to uncover growth opportunities. Monitor and forecast trends in ecommerce sales for various product categories, while being able to distinguish between short-lived fads and growing customer intent. Periodically analyse internal business data to share learnings about our consumers and their buying habits, as well as benchmarking the performance of our marketing efforts, operational efficiencies and even call center performance, against industry standards. Analyse seasonal trends across all the countries that we sell to, and help the marketing team to introduce promotional campaigns at the right time. Interpret and analyse available data, as well as qualitative observations, across a variety of business needs, and convert it to digestible information or visual representations that can be presented to key stakeholders. If required, collaborate with data scientists and engineers to update our reporting dashboards or even create fresh ones. Desired Candidate Profile The ideal candidate is someone with 4-7 years of experience in digital analytics, market research or similar, preferably with a global exposure. Educational background in Statistics, Engineering or Business is suitable to be able to handle this role. The candidate should be comfortable working with data on a daily basis and would be expected to have strong analytical abilities as well as expertise in commonly used statistical analysis techniques. We are looking for someone who is comfortable with Advanced Excel. It is desirable to have prior experience with marketing analytics tools like Google Analytics or similar. The candidate should be thorough in all aspects of research as well as understand the correct usage of data visualisation charts, depending on the nature of data being presented. The candidate should understand common marketing concepts and business fundamentals. Familiarity with the global ecommerce industry is a huge advantage. Candidates who have worked in fast-paced environments like those of startups or new and growing business divisions would be preferred. The candidate should share our mindset of working with incremental improvements and must be open to learn new things quickly. We are looking for someone who can work independently with a result-focus and is not afraid to experiment within accountability. The candidate should be solution-oriented with the ability to think clearly, logically and even laterally, when presented with a problem. We need someone who can communicate freely and fluently and can work efficiently in an environment of remote team members.

Role and Responsibilities Work as a part of the Operations Team while actively coordinating with other internal teams. The primary job role would be operational coordination with internal and external parties to support the private label vertical of the company. Supplier Evaluation - You will receive clear documentation describing what kind of products we wish to procure for our private label vertical, along with a list of suppliers to contact. Your role would be to get in touch with all of them and compile data in the prescribed format. Product Sampling - Once you receive approvals on shortlisted suppliers, your role would be to coordinate product sampling. This will involve placing orders for product samples so that physical examination of the quality can happen. Packaging - You will also be required to build and maintain relationships with packaging suppliers and enable seamless communication between the packaging suppliers and internal branding and design teams. Purchase Paperwork - You will be responsible for managing the entire purchase paperwork, including preparation of requests for quotes or proposals, as well as complete ownership of all paperwork to complete the purchase transaction, including customs handling in case of international sourcing. You will have the support of legal and finance experts. You will be required to properly document all of this information so that other team members can access it easily. Goods Receiving and Inspection - You will be expected to oversee the transportation of goods to ensure timely delivery to our warehouses. You will be accountable for stock quality to be the same as approved samples and will be expected to personally be involved in the physical inspection of received shipments. Supplier Relationships - Building and managing supplier relationships is a key aspect of this role. At the same time, you would be expected to hold them accountable during any instances of delays or poor stock quality. You will be expected to drive solutions during such incidents. Inventory Management - You will be expected to manage stock levels by overseeing the updation of inventory and supervising related aspects of the stockroom. You would also be responsible for placing timely reorders, in consultation with marketing and sales teams. Accountability for Timelines - While dealing with external suppliers, you will be expected to ensure adherence to internally agreed timelines. You will also be expected to incrementally improve and optimise the process, introducing efficiencies and making new launches faster. Ownership of Solutions - While project managing the coordination between external suppliers and internal teams, you will be accountable for adherence to deadlines and goals. In case of any shortfalls or hiccups during the process, you will be expected to come up with solutions. This role will work as a part of a cross-functional squad for new private label launches and support other teams with day-to-day operations. Examples include working with branding experts for the implementation of packaging designs and product inserts, as well as working with the content team for verifying the factual accuracy of product descriptions to ensure that all features and attributes are covered and eliminate any probability of misinformation. Desired Candidate Profile This is a hybrid position where the candidate would be allowed to work from home for the most part, but will be expected to report to our Mumbai office and warehouse regularly. This role will also involve occasional travel for attending trade shows or meeting suppliers. The ideal candidate is someone with 2-5 years of experience in product sourcing and buying for retail, D2C or ecommerce companies, preferably with a global exposure. The candidate should possess strong commercial awareness, good organisational skills, critical, analytical and maths skills, as well as basic IT skills for handling Excel, purchase andinventory software etc. We are looking for someone with good communication and strong interpersonal skills, especially negotiation, to be able to source the best quality products at competitive prices. The candidate should be cognizant of their role inmaintaining positive unit economics and a healthy bottom-line. The candidate should have a natural flair for comparing quality while evaluating similar products from multiple vendors, giving us the confidence that your judgement can be trusted. Candidates who have worked in fast-paced environments like those of startups or new and growing business divisions would be preferred. The candidate should have excellent project management skills and be willing to take full ownership of adherence to timelines while handling external suppliers and other vendors. The candidate should share our mindset of working with incremental improvements and must be open to learn new things quickly. We are looking for someone who can work independently with a result-focus and is not afraid to experiment within accountability. The candidate should be solution-oriented with the ability to think clearly, logically and even laterally, when presented with a problem. We need someone who can communicate freely and fluently and can work efficiently in an environment of remote team members.

About the Company This opportunity is with Handelnine Global, an e-commerce company that owns and operates 15+ online retail brands in over 60 countries. The company is profitable, self-funded and has exhibited strong quarter-on-quarter growth in the last 5 years. The company has offices in India as well as the USA and serves global markets including the UK, USA, Europe, Australia, Middle East and Southeast Asia. Handelnine Global is currently in a phase of rapid growth with new brands and markets being launched every quarter. Role and Responsibilities We re looking for a Senior Program Manager who can take ownership of improving customer experience by refining our order fulfillment processes and contact center operations. You will directly report to the leadership team and will be expected to work closely with all departments and functions, as is typical in program management roles. You will be accountable for driving improvement in KPIs like NPS, Support Interaction Ratings, Order Fulfillment Timelines, aligning with the core objective of improving overall CX quality. You will be expected to achieve this without any adverse impact on business metrics by maintaining balancing KPIs like Refunds and Cancellations (including Credit Card Disputes). Your average day would be spent studying reporting dashboards to identify opportunities and gaps, and building first-level solutions that could be proposed to the Leadership team. You would be expected to enhance data collection by interacting with key stakeholders from different teams and coordinating with Tech to upgrade our Ops and CS reporting dashboards. Root Cause Analysis is a key aspect of this role and we expect you to analyze data to identify patterns and also interact with the team to identify fundamental reasons for recurring issues. You will be expected to take ownership of presenting solutions to the Leadership team, securing approvals and then overseeing end-to-end implementation. For the contact center, in addition to aforementioned KPIs, you will be expected to improve First Response Time, Query Resolution SLAs, and daily performance of CS agents. You will work on improving day-to-day processes like adherence to SLAs, segregation/prioritization of incoming tickets, reduction in ticket reopens by getting the solution right in the first attempt. For order fulfillment, you will be expected to improve delivery timelines on global shipping routes, along with optimizing shipping and warehousing costs. You will coordinate with the order fulfillment team, last mile operations team and finance team to solve customer issues quickly while also identifying opportunities for process improvement and overall reduction in incoming queries and complaints. As a data-driven strategist, you will participate in key operational decisions. Examples include evaluation of setting-up own warehouses vs using 3PLs when entering a new geography, etc. You will work closely with the technology team to roll-out solutions; while evaluating automation and AI applications for better overall efficiency in all processes. As the CX custodian, you will take ownership of review and reputation management on all digital platforms, especially social media and public forums. Desired Candidate Profile The ideal candidate is someone with 8-12 years of experience in program management roles, preferably in ecommerce, D2C or consumer products; plus one for prior global exposure. The candidate should possess strong fact-finding skills to address the why of recurring issues. We expect the candidate to be skilled at data analysis and at meaningfully interpreting qualitative signals from customer feedback. Good communication and strong interpersonal skills are non-negotiable for this role. The candidate should be well-versed with reporting tools like Tableau and Excel; along with a working knowledge of technology systems used in ecommerce. We are looking for someone who stays abreast of new best practices and technologies in this domain and has the ability to quickly implement the ones that could have a positive impact. While the focus of the role is to be empathetic towards the customers needs and provide the highest quality of support, the candidate should be capable of maintaining a healthy balance with fundamental interests of the business. Candidates who have worked in fast-paced environments like those of startups or new and growing business divisions would be preferred. The candidate should share our mindset of working with incremental improvements and must be open to learn new things quickly. We are looking for someone who can work independently with a result-focus and is not afraid to experiment within accountability. The candidate should be solution-oriented with the ability to think clearly, logically and even laterally, when presented with a problem. We need someone who can communicate freely and fluently and can work efficiently in an environment of remote team members.

Role and Responsibilities Work as a part of the Growth Team while reporting directly to the Growth Head. This role is for the private label vertical of the company and would be a key part of the productsourcing process, where we find, contact and evaluate multiple product suppliers andmanufacturers, and procure goods that we then sell online to a global audience. Supplier Research - Internal teams will provide detailed information and specifications of theproducts that we wish to source, across categories like home and kitchen, toys and games,electronics, health and nutrition, fitness, fashion, accessories etc. You will be responsible forfinding suppliers through online research and offline, in-person meetings. Trade Shows - A key part of this role would be to identify and attend relevant tradeshows andexhibitions to find potential suppliers. The role would also involve travelling to meet specificsuppliers at their factories or offices. Supplier Evaluation - You will be expected to prepare an initial shortlist of suppliers based onfactors like cost, product quality and lead time. You will then enable product sampling fromshortlisted suppliers and participate in physically examining the products to take a decision. Product Compliance - The role requires liaising with the legal team to ensure adherence toproduct compliance requirements as per local laws in all the countries of sale. Product Packaging - Build and maintain relationships with packaging suppliers and find newones, when required. Enable seamless communication between the packaging suppliers andinternal branding and design teams. Negotiation - Lead the negotiations with suppliers to ensure product procurement happens atdesired costs and within acceptable timelines. Purchase Paperwork - Preparation of requests for quotes or proposals, as well as completeownership of all paperwork to complete the purchase transaction, including customs handlingin case of international sourcing. You will have the support of legal and finance experts. Goods Receiving and Inspection - You will be expected to oversee the transportation of goodsto ensure timely delivery to our warehouses. You will be accountable for stock quality and willbe expected to personally manage the physical inspection of received shipments. Supplier Relationships - Building and managing supplier relationships is a key aspect of thisrole. At the same time, you would be expected to hold them accountable during any instancesof delays or poor stock quality. You will be expected to drive solutions during such incidents. Accountability for Timelines - While dealing with external suppliers, you will be expected toensure adherence to internally agreed timelines. You will also be expected to incrementallyimprove and optimise the process, introducing efficiencies and making new launches faster. Ownership of Solutions - While project managing the coordination between external suppliersand internal teams, you will be accountable for adherence to deadlines and goals. In case ofany shortfalls or hiccups during the process, you will be expected to come up with solutions. This role will work as a part of a cross-functional squad for new private label launches andsupport other teams with day-to-day operations. Examples include working with brandingexperts for the implementation of packaging designs and product inserts, as well as workingwith the content team for verifying the factual accuracy of product descriptions to ensure thatall features and attributes are covered and eliminate any probability of misinformation.Desired Candidate Profile This is a hybrid position where the candidate would be allowed to work from home for themost part, but will be expected to report to our Mumbai office and warehouse regularly. Thisrole will also involve occasional travel for attending trade shows or meeting suppliers. The ideal candidate is someone with 3-6 years of experience in business development orsales. Prior exposure to retail, D2C or ecommerce would be preferable. The candidate should possess strong commercial awareness, good organisational skills,critical, analytical and maths skills, as well as basic IT skills for handling Excel, purchase andinventory software etc. We are looking for someone with good communication and strong interpersonal skills,especially follow-ups and negotiation, to be able to source the best quality products atcompetitive prices. The candidate should be cognizant of their role in maintaining positiveunit economics and a healthy bottom-line. Candidates who have or can develop a flair for comparing quality while evaluating similarproducts from multiple vendors, would have a stronger growth path as we get the confidencethat your judgement can be trusted. Candidates who have worked in fast-paced environments like those of startups or new andgrowing business divisions would be preferred. The candidate should have excellent project management skills and be willing to take fullownership of adherence to timelines while handling external suppliers and other vendors. The candidate should share our mindset of working with incremental improvements and mustbe open to learn new things quickly. We are looking for someone who can work independentlywith a result-focus and is not afraid to experiment within accountability. The candidate should be solution-oriented with the ability to think clearly, logically and evenlaterally, when presented with a problem. We need someone who can communicate freely andfluently and can work efficiently in an environment of remote team members.

Handelnine Global is looking for Graphic designer to join our dynamic team and embark on a rewarding career journey Planning concepts by studying relevant information and materials Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval Preparing finished art by operating necessary equipment and software Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary Contributing to team efforts by accomplishing tasks as needed Communicating with clients about layout and design Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photo shop Reviewing final layouts and suggesting improvements when necessary Conceptualize visuals based on requirements Prepare rough drafts and present ideas Develop illustrations, logos and other designs using software or by hand Ensure final graphics and layouts are visually appealing and on-brand

Handelnine Global is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules Meeting with project team members to identify and resolve issues Submitting project deliverables and ensuring that they adhere to quality standards Preparing status reports by gathering, analyzing, and summarizing relevant information Establishing effective project communication plans and ensuring their execution Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients Identifying and developing new opportunities with clients Obtaining customer acceptance of project deliverables Managing customer satisfaction within the project transition period Conducting post-project evaluation and identifying successful and unsuccessful project elements

We are seeking an experienced and driven AVP - Global Operations to lead and optimize Handelnine Globals fulfillment, logistics, and operational strategies. This is an L1 (Leadership) role that will involve direct ownership of key operational KPIs, as well as cross-functional collaboration to ensure seamless execution of business priorities. As the Head of Operations, you will lead initiatives to improve our global shipping processes, reduce costs, and ensure world-class experiences for our customers. This role offers an exciting opportunity to drive impactful changes in a high-growth, fast-paced e-commerce environment. Job Responsibilities: KPI Management: Monitor and improve fulfillment metrics to ensure operational efficiency and customer satisfaction. Reduce the average time for order processing and deliver. Track and analyze delivery performance, focusing on timely and accurate order fulfillment. Operational Optimization: Implement strategies to optimize global shipping costs and timelines while maintaining high-quality service levels. Utilize internal dashboards and panels to track operational performance and identify improvement areas. Oversee operations for regional warehouses, ensuring seamless transitions to in-house shipping providers where necessary. Explore and evaluate alternative cost structures to support new business models in key markets. Global Warehouse Expansion: Lead efforts to expand our global warehouse network, identifying new locations and managing setup and operationalization. Optimize warehouse design and processes to align with regional market needs and ensure cost-effective fulfillment. Collaborate with cross-functional teams to ensure smooth integration of new warehouses into our logistics network. Strategic Leadership: Innovate and experiment with logistics and fulfillment processes to drive continuous improvement. Align operational goals with broader business objectives by collaborating across teams and functions. Evaluate and refine systems, processes, and partnerships to meet the evolving needs of a global e-commerce business. Team Development: Build and mentor a high-performing operations team capable of scaling with the business. Foster a culture of ownership, accountability, and continuous improvement within the operations function. Candidate Profile: Experience: 8+ years of experience in operations management or logistic roles, with a proven track record of driving performance improvements in an e-commerce or consumer-driven industry. Experience managing global operations and fulfillment networks. Technical & Analytical Skills: Strong understanding of key operational KPIs and the ability to translate data insights into actionable strategies. Leadership & Communication: Excellent leadership and team-building skills, with the ability to collaborate effectively across teams and functions. Strategic & Tactical Balance: Demonstrated ability to drive long-term strategic initiatives while ensuring day-to-day operational excellence. Strong problem-solving skills and the ability to adapt to a dynamic, high-growth environment. Cultural Fit: Alignment with Handelnine Globals values, including Action Bias, Incremental Improvement, Solution Ownership, Iterative Experimentation and Utmost Efficiency.