Assistant General Manager/ Manager

Position:Assistant General Manager/Manager Human Resource Employee Services (HRES)

Role Overview:

The AGM HRES will be responsible for overseeing and driving the entire spectrum of Employee Services to ensure seamless employee experience, compliance adherence, and operational efficiency. This role will involve managing employee life cycle services, vendor management, statutory and internal compliances, audits, and welfare initiatives while ensuring adherence to organizational policies and standards.

Key Responsibilities:

Employee Services & Operations:

• Lead and manage end-to-end employee services including onboarding, induction, employee file management, and employee exit formalities.
• Ensure timely and accurate execution of Non-CTC claims, reimbursements, EWS claims, NPS contributions, and car lease management.
• Drive employee health and welfare initiatives such as annual health check-ups, medical insurance administration, Group Personal Accident Insurance (GPAI), and Group Term Life Insurance (GTLI).

Compliance & Audit:

• Ensure adherence to statutory compliances, HR policies, and organizational guidelines.
• Facilitate internal and external HR audits, maintaining error-free documentation and timely closure of audit observations.
• Monitor compliance with employee benefits, retirement schemes, and other welfare programs.

Vendor & Stakeholder Management:

• Manage HR service vendors including insurance providers, health check-up partners, and other third-party service providers.
• Oversee vendor code creation, performance monitoring, and timely resolution of vendor-related issues.
• Ensure SLAs and service quality standards are met in all vendor engagements.

Employee Benefits & Claims:

• Manage policies and processes related to GPAI, GTLI medical insurance, and NPS with accuracy and efficiency.
• Ensure smooth processing of employee claims such as EWS, car lease, and other reimbursements.
• Continuously review and enhance benefit programs to improve employee satisfaction.

Organizational Structure & Governance:

• Support in managing and updating the organization structure, reporting lines, and HR systems.
• Provide insights on manpower planning and maintain updated employee records.
• Collaborate with HRBP and leadership teams to strengthen governance processes.

Qualifications & Experience:

• Masters degree in Human Resources / MBA (HR) or equivalent.
• 1216 years of relevant experience in HR operations, employee services, and compliance management.
• Experience in vendor management and HR service delivery in a large/multi-location setup.
• Strong knowledge of HR policies, statutory compliances, insurance administration, and employee benefits.
• Exposure to manufacturing / shared service center environment preferred.

Skills & Competencies:

• Strong stakeholder management and vendor negotiation skills.

• Excellent knowledge of compliance, audits, and employee benefit administration.

• Analytical mindset with attention to detail in managing employee claims and records.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to manage multiple priorities with high accuracy and efficiency.