10 Employee Services Jobs

Primary Responsibilities: Execute employee data management processes (e.g., new hires, job changes, exits) accurately and on time. Analyze and follow Work Instructions, escalating complex issues as needed. Participate in client calls and maintain proper documentation. Perform root cause analysis and recommend corrective actions. Suggest process improvements for accuracy and efficiency. Maintain daily process metrics and MIS. Provide high-level customer service with attention to detail and confidentiality. Update client systems with accurate data and complete tasks within deadlines. Functional Competencies: Knowledge of Employee & Org Data Management processes (mandatory experience from onboarding to termination ). Strong command of written and verbal English . Knowledge of MS Office/Excel and SuccessFactors is a plus. Education & Experience: Education: Bachelors degree (any discipline). Experience: Essentials: 1-2 years of experience in Employee & Org Data Management (mandatory experience from onboarding to termination). Desirable: Experience in the BPO industry . Skills & Knowledge: Strong customer orientation and responsiveness to urgent requests. Resilient with the ability to work under pressure. Excellent organization and prioritization skills. High attention to detail and quality-driven. Confidentiality and teamwork skills. Multicultural awareness and flexibility to work in shifts.

As an HR Service Delivery Associate Manager at Accenture, you will be responsible for improving workforce performance and productivity, enhancing business agility, increasing revenue, and reducing costs. Your role involves ensuring that service line activities meet the expectations of both Accenture and the client, adhering to all contractually agreed SLAs and processes with accuracy. You will be accountable for maintaining effective client service relationships within the service line, developing new approaches and processes, and collaborating with other team leads, management, and client staff. Your essential responsibilities include overseeing Hire to Retire HR operations processes, demonstrating HR service delivery experience, showcasing multi-cultural awareness, possessing strong MS Office and Excel skills, and familiarity with business excellence practices. You must have excellent client interfacing skills, both in email and phone communication, with proficiency in English language proficiency for effective written and verbal communication. Furthermore, you are expected to have a proven track record of leading HR operations teams, managing HR systems, handling labor laws, retaining talent, establishing growth paths for valued resources, liaising with the local Human Resources Team on critical issues, aligning team work allocation to deliver business results, ensuring team engagement and motivation, and implementing succession planning strategies. Your role involves actively participating in process-related business meetings, liaising with Accenture Local IT to escalate technology issues, supporting client visits, continuously developing the team skills within the service line, facilitating knowledge transfer, conducting root cause analysis on issues faced, establishing a robust measurement system for performance evaluation, enhancing team morale through bonding exercises, and driving key people initiatives with the local PPAs and Human Resources Team. Additionally, you will act as an escalation point for problems and issues within the service line, ensure appropriate staffing levels for business results, identify and implement procedural and policy improvements, collaborate with the Service Management Team on reporting performance measures to the client, maintain up-to-date business continuity and disaster recovery plans, participate in internal or client initiatives related to process, and ensure the review of process dashboards and visual management displays. In this role, you will be required to analyze and solve moderately complex problems, create new solutions, understand the strategic direction set by senior management, interact with peers, manage medium-small sized teams, and work in rotational shifts when needed. You will also act as a subject matter expert for the unit, deliver contracted services within the assigned service line, manage process metrics effectively, establish key relationships, comply with data security and quality requirements, and implement necessary reporting and governance arrangements to ensure effective management controls are in place.,

As an HR Service Delivery Analyst at Accenture, you will play a crucial role in improving workforce performance and productivity, enhancing business agility, increasing revenue, and reducing costs. Your responsibilities will include gaining a deep understanding of Employee & Org data management processes and utilizing your expertise to address specific issues related to Workforce Management. You will be involved in training and developing team members" functional knowledge, administering satisfaction surveys, providing general support to client employees, and facilitating communication. Your focus will be on Employee Services, particularly in query/case management. Additionally, you will be responsible for designing, developing, implementing, and managing business solutions within Workday's HCM Tracking Library, with a specific emphasis on talent and performance management data within an organization. In this role, you will be expected to analyze and solve lower-complexity problems. Your primary interactions will be with peers within Accenture, with occasional updates to supervisors. While you may have limited exposure to clients or Accenture management, you will receive moderate-level instructions for daily tasks and detailed guidance for new assignments. The decisions you make will impact your own work and potentially influence the work of others. You will function as an individual contributor within a team, focusing on a specific scope of work. Please be aware that this position may require you to work in rotational shifts. To qualify for this role, you should hold a degree in any graduation field and have 3 to 5 years of relevant experience in Employee Services, particularly in Workday Talent Management. Join Accenture in harnessing the power of technology and human ingenuity to drive value and shared success for clients, employees, shareholders, partners, and communities worldwide. Visit our website at www.accenture.com for more information.,

As the Facility and Administrative Manager, you will be responsible for overseeing various aspects related to facility management, compliance, administrative operations, vendor and contract management, employee services and engagement, as well as team leadership. In terms of Facility Management, you will be required to supervise the maintenance of office buildings, utilities, canteen, housekeeping, landscaping, pest control, and security services. Additionally, you will ensure the upkeep of manufacturing facility infrastructure in accordance with pharma regulations and manage AMC, repairs, and vendor coordination for infrastructure and equipment. Your role will also involve ensuring compliance with statutory requirements related to fire safety, health, environmental norms, building codes, and conducting periodic audits, drills, and checks to adhere to internal and regulatory safety protocols. Regarding Administrative Operations, you will manage administrative budgets, monitor expenses, supervise procurement and inventory of admin-related supplies, oversee travel arrangements, visitor management, ID cards, and admin helpdesk functions. Vendor and Contract Management will be another key responsibility where you will empanel and manage service providers for security, housekeeping, transport, etc., and monitor service level agreements (SLAs), quality, and cost-effectiveness. Employee Services and Engagement will require you to ensure the smooth functioning of employee transport, food services, and workplace facilities, provide support during audits, visits, and corporate events, and lead sustainability and employee well-being initiatives such as energy saving, green initiatives, waste management, etc. As a Team Leader, you will manage and guide the admin team across shifts and sites, promote cross-functional collaboration, and foster a positive work environment to enhance overall productivity and employee satisfaction.,

As an HR Service Delivery Senior Analyst at Accenture, you will be responsible for managing Employee Services with a focus on Employee and Labor Relations. With 5 to 8 years of experience, you will play a key role in improving workforce performance, boosting business agility, increasing revenue, and reducing costs. Your primary responsibilities will include query/case management, managing labor laws, and facilitating discussions between employers and employees regarding salary, benefits, and rights. To excel in this role, you should have experience in project handling, a background in people management, HR operations expertise, and familiarity with tools like Service Now and Workday. As a Senior Analyst, you will be expected to analyze and solve complex problems, collaborate with peers and clients within Accenture, and make decisions that impact your work and potentially the work of others. While you may work independently on tasks, you may also oversee a small team or work effort. It's important to note that this position may involve working in rotational shifts. Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With over 699,000 employees across more than 120 countries, we strive to deliver value and shared success for our clients, people, shareholders, partners, and communities. If you are looking to leverage your skills and experience in Employee Services and Labor Relations in a dynamic and innovative environment, this role could be the perfect fit for you. For more information about Accenture and our services, please visit www.accenture.com.,

Key Responsibilities: 1. Project Management: - Plan and oversee projects within the General Affairs department. - Develop project plans, timelines, and budgets. - Coordinate with teams and vendors to meet project goals. 2. Office Administration: - Manage office facilities and maintenance. - Oversee procurement of office supplies. - Ensure compliance with health and safety regulations. 3. Vendor Management: - Identify and negotiate with vendors. - Manage vendor contracts and relationships. 4. Employee Services: - Oversee services like transportation, cafeteria, and cleaning. - Address employee concerns related to general affairs services. 5. Budget Management: - Develop and manage the department budget. - Monitor expenses and ensure cost control. 6. Team Leadership: - Supervise and train General Affairs staff. - Conduct performance evaluations. 7. Report Preparation: - Collect and analyze data related to Apple customer activities. - Prepare detailed reports on project progress, resource allocation, and outcomes. - Present reports to senior management and Apple representatives. Qualifications: Education: Bachelor's degree in Business Administration, Management, or related field. Experience in report preparation for high-profile clients like Apple. Skills - Strong project management skills. - Excellent organizational and time management abilities. - Good negotiation and vendor management skills. - Proficient in Microsoft Office Suite, especially Excel and PowerPoint. - Strong communication and interpersonal skills. - Ability to analyze data and prepare detailed reports.

Key Responsibilities: 1. Project Management: * Plan and oversee projects within the General Affairs department. * Develop project plans, timelines, and budgets. * Coordinate with teams and vendors to meet project goals. 2. Office Administration: * Manage office facilities and maintenance. * Oversee procurement of office supplies. * Ensure compliance with health and safety regulations. 3. Vendor Management: * Identify and negotiate with vendors. * Manage vendor contracts and relationships. 4. Employee Services: * Oversee services like transportation, cafeteria, and cleaning. * Address employee concerns related to general affairs services. 5. Budget Management: * Develop and manage the department budget. * Monitor expenses and ensure cost control. 6. Team Leadership: * Supervise and train General Affairs staff. * Conduct performance evaluations. 7. Report Preparation: * Collect and analyze data related to customer activities. * Prepare detailed reports on project progress, resource allocation, and outcomes. * Present reports to senior management and representatives. Qualifications: * Education: * Bachelor's degree in Business Administration, Management, or related field. * Experience: * Minimum of 3-5 years in a similar role. * Experience in report preparation for high-profile clients like Apple. * Skills: * Strong project management skills. * Excellent organizational and time management abilities. * Good negotiation and vendor management skills. * Proficient in Microsoft Office Suite, especially Excel and PowerPoint. * Strong communication and interpersonal skills. * Ability to analyze data and prepare detailed reports.

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years Language - Ability: English(International) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Skill required:Customer Service/Contact center operations in Retail Banking- In this role, you will be responsible for overseeing and managing various retail banking operations, including account opening and maintenance, probate services, and legal order processing. You will ensure compliance with regulatory requirements, streamline processes, and provide excellent customer service. The ideal candidate will have extensive knowledge and hands on experience in managing customer operations in the retail banking space (Front Office and Backoffice operations) for card and payment servicesa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies Manage staffing & peoplePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Customer Service ManagementAdaptable and flexibleAbility to work well in a teamStrong analytical skillsWritten and verbal communicationProcess-orientationClient ManagementDevelops and manages key internal/external client relationships. Demonstrates thorough understanding of client relationships/business practices.Evaluates, responds to, and tracks/trends client feedback in areas of responsibility to promote client satisfaction. Demonstrates business and industry acumen to initiate and/or develop client relationships.Performance ManagementOversees and promotes consistent application of human resource processes including performance management, career development, salary review, and resource allocation within area of responsibility.Manages team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practices.Customer Care Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsReportingAccountable for the following:Delivering weekly and monthly status reports including SLA/KPI results, operations-related issues and risks, performance improvement opportunities and financial performanceReviewing daily reports including productivity and quality reports, capacity plan and actuals, end of shift reports, attendance logs and critical issues/concerns which need to be endorsed for follow up and actions during the next shift. Qualification Any Graduation

Skill required: Employee Services - Analysis and Reporting Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Process of examining data and presenting findings in a structured format. Analysis involves the examination of information to uncover patterns, trends, insights, or relationships. Reporting, on the other hand, involves communicating the results of the analysis through organized and clear documentation, often in the form of reports or presentations. The goal is to transform raw data into meaningful information that can support decision making and provide valuable insights. Employee Services - More into query/case managementIdentify People programs to put in place at Accounto- Participate in recruitment and performance management of HR team memberso- Provide coaching and guidance on career development of team members (training, supervision, evaluation)oSupport the selling of large complex deals at an appropriate stage in the sales lifecycleAdvise client account leadership regarding HR aspects of key business strategies, issues and decisions and potential problem areaso- Coach and advise account and engagement leads and employees (when necessary) in people matters relevant to the account and business segment at the worksiteo- Advise Account leadership in career development activitieso- Effectively coach/counsel othersoPeople Initiatives & Team buildingResponsible for coordinating all people program efforts, optimizing employee engagement and work experience, across the accountoFacilitate team work and process integration across the teamoResponsible for engagement of team membersoContribute to a positive work environment and promote teamworkoDetermine appropriate HR team model to maximize HR support in context of overall account needsoLead/participate in setting account-wide Human Capital Strategy and people initiatives What are we looking for oAccount Management and HR + Payroll Processeso- Accountable for Account talent management and developmento- Develop and implement a clear demand logging process for the accounto- Be the focal point in coordinating the demands coming from the respective projects within the accounto- Works closely with the various demand fulfilment channels (internal DTEs, contractor exchange, Delivery Centers, etc.) to ensure the demands are filled in a timely manner and with the right sourcing strategy o- Oversight of Account on-boarding, orientation, integrationo- Facilitate annual performance management activities for accounto- Provide performance support and coaching at the worksiteo- Work with HR Business Partners to evaluate account needs and propose HR solutionso- Drives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retentiono- Provide oversight of all major HR processes from a client perspectiveo- Monitor and evaluate HR trends highlighting implications for the cliento- Accountable for the coordination and delivery of human resource activities across the accounto- Act as liaison with appropriate GU/OG/GP HR leadership and other HR teams Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Head HR - Corporate in the Manufacturing Industry Corporates office role Scope; HR Head to lead the Human Resources department- Opportunity to play a pivotal role in shaping the future of a rapidly growing organization- Reporting to the leadership team. Education: MBA in Human Resource Management Experience: Minimum of 12 -15 years of HR experience, with significant exposure to the manufacturing industry.- Head of HR for the organization leading all aspects across OD, TM, L&D, HR Business Partnering, ERLR, HR Ops and Employee Services Knowledge:- Strong understanding of labour laws, HR policies, and best practices in any manufacturing sector.- As Corporate HR Head, leading Center of Excellence which includes Talent Acquisition (TA), Organization Development & Effectiveness (OD & OE), Employer Services (ES)Key Skills: Strategic HR Leadership, Recruitment and Talent Management, PMS,