6 Employee Services Jobs

Skill required: Employee Services - Analysis and Reporting Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Process of examining data and presenting findings in a structured format. Analysis involves the examination of information to uncover patterns, trends, insights, or relationships. Reporting, on the other hand, involves communicating the results of the analysis through organized and clear documentation, often in the form of reports or presentations. The goal is to transform raw data into meaningful information that can support decision making and provide valuable insights. Employee Services - More into query/case managementIdentify People programs to put in place at Accounto- Participate in recruitment and performance management of HR team memberso- Provide coaching and guidance on career development of team members (training, supervision, evaluation)oSupport the selling of large complex deals at an appropriate stage in the sales lifecycleAdvise client account leadership regarding HR aspects of key business strategies, issues and decisions and potential problem areaso- Coach and advise account and engagement leads and employees (when necessary) in people matters relevant to the account and business segment at the worksiteo- Advise Account leadership in career development activitieso- Effectively coach/counsel othersoPeople Initiatives & Team buildingResponsible for coordinating all people program efforts, optimizing employee engagement and work experience, across the accountoFacilitate team work and process integration across the teamoResponsible for engagement of team membersoContribute to a positive work environment and promote teamworkoDetermine appropriate HR team model to maximize HR support in context of overall account needsoLead/participate in setting account-wide Human Capital Strategy and people initiatives What are we looking for oAccount Management and HR + Payroll Processeso- Accountable for Account talent management and developmento- Develop and implement a clear demand logging process for the accounto- Be the focal point in coordinating the demands coming from the respective projects within the accounto- Works closely with the various demand fulfilment channels (internal DTEs, contractor exchange, Delivery Centers, etc.) to ensure the demands are filled in a timely manner and with the right sourcing strategy o- Oversight of Account on-boarding, orientation, integrationo- Facilitate annual performance management activities for accounto- Provide performance support and coaching at the worksiteo- Work with HR Business Partners to evaluate account needs and propose HR solutionso- Drives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retentiono- Provide oversight of all major HR processes from a client perspectiveo- Monitor and evaluate HR trends highlighting implications for the cliento- Accountable for the coordination and delivery of human resource activities across the accounto- Act as liaison with appropriate GU/OG/GP HR leadership and other HR teams Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years Language - Ability: English(International) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Skill required:Customer Service/Contact center operations in Retail Banking- In this role, you will be responsible for overseeing and managing various retail banking operations, including account opening and maintenance, probate services, and legal order processing. You will ensure compliance with regulatory requirements, streamline processes, and provide excellent customer service. The ideal candidate will have extensive knowledge and hands on experience in managing customer operations in the retail banking space (Front Office and Backoffice operations) for card and payment servicesa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies Manage staffing & peoplePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Customer Service ManagementAdaptable and flexibleAbility to work well in a teamStrong analytical skillsWritten and verbal communicationProcess-orientationClient ManagementDevelops and manages key internal/external client relationships. Demonstrates thorough understanding of client relationships/business practices.Evaluates, responds to, and tracks/trends client feedback in areas of responsibility to promote client satisfaction. Demonstrates business and industry acumen to initiate and/or develop client relationships.Performance ManagementOversees and promotes consistent application of human resource processes including performance management, career development, salary review, and resource allocation within area of responsibility.Manages team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practices.Customer Care Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsReportingAccountable for the following:Delivering weekly and monthly status reports including SLA/KPI results, operations-related issues and risks, performance improvement opportunities and financial performanceReviewing daily reports including productivity and quality reports, capacity plan and actuals, end of shift reports, attendance logs and critical issues/concerns which need to be endorsed for follow up and actions during the next shift. Qualification Any Graduation

Head HR - Corporate in the Manufacturing Industry Corporates office role Scope; HR Head to lead the Human Resources department- Opportunity to play a pivotal role in shaping the future of a rapidly growing organization- Reporting to the leadership team. Education: MBA in Human Resource Management Experience: Minimum of 12 -15 years of HR experience, with significant exposure to the manufacturing industry.- Head of HR for the organization leading all aspects across OD, TM, L&D, HR Business Partnering, ERLR, HR Ops and Employee Services Knowledge:- Strong understanding of labour laws, HR policies, and best practices in any manufacturing sector.- As Corporate HR Head, leading Center of Excellence which includes Talent Acquisition (TA), Organization Development & Effectiveness (OD & OE), Employer Services (ES)Key Skills: Strategic HR Leadership, Recruitment and Talent Management, PMS,

Head HR - Corporate in the Manufacturing Industry Corporates office role Scope; HR Head to lead the Human Resources department- Opportunity to play a pivotal role in shaping the future of a rapidly growing organization- Reporting to the leadership team. Education: MBA in Human Resource Management Experience: Minimum of 12 -15 years of HR experience, with significant exposure to the manufacturing industry.- Head of HR for the organization leading all aspects across OD, TM, L&D, HR Business Partnering, ERLR, HR Ops and Employee Services Knowledge:- Strong understanding of labour laws, HR policies, and best practices in any manufacturing sector.- As Corporate HR Head, leading Center of Excellence which includes Talent Acquisition (TA), Organization Development & Effectiveness (OD & OE), Employer Services (ES)Key Skills: Strategic HR Leadership, Recruitment and Talent Management, PMS,

Head HR - Corporate in the Manufacturing Industry Corporates office role Scope; HR Head to lead the Human Resources department- Opportunity to play a pivotal role in shaping the future of a rapidly growing organization- Reporting to the leadership team. Education: MBA in Human Resource Management Experience: Minimum of 12 -15 years of HR experience, with significant exposure to the manufacturing industry.- Head of HR for the organization leading all aspects across OD, TM, L&D, HR Business Partnering, ERLR, HR Ops and Employee Services Knowledge:- Strong understanding of labour laws, HR policies, and best practices in any manufacturing sector.- As Corporate HR Head, leading Center of Excellence which includes Talent Acquisition (TA), Organization Development & Effectiveness (OD & OE), Employer Services (ES)Key Skills: Strategic HR Leadership, Recruitment and Talent Management, PMS,

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Leave and Exit Administration Clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Business Process Implementation Strong MS Office and Excel skills Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Proficient with Business Excellence PracticesTeam Management & Team Development Recruit & on-board new team members Ensure that the team is adequately staffed and resources have the right skills required for the job. Liaise with leadership, recruitment and IJP Teams on staffing requirements. Providing team members with a clear sense of direction and understanding of their responsibilities Manage and improve people performance and align them with organizational goals and objectives What are we looking for? Work on defined complex cases and perform minimum quality checks to note health of the process Escalate issues and seek advice when faced with complex issues/problems. Actively participate in all process related business meeting in-person or virtually through conference calls and ensure action and documentation of issues and agreements. Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.OE OPEX & Continuous Improvement Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed; Collaboration Participates in various internal or client initiatives related to process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues. Communicate, train & implement relevant process knowledge change/updates to the team Ensure all process documentation / work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements. Work on robust internal quality controls to meet accuracy levels. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problemsYour day to day interactions are with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.Decisions that are made by you impact your own work and may impact the work of othersIn this role you would be an individual contributor and/or oversee a small work effort and/or teamPlease note that this role may require you to work in rotational shiftsProcess Support :Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWIs are followed and updated regularly and train the team members on process updates.Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.To be available on the floor through the day to resolve process related issues.Participate in Team building activities & Organizational initiatives.Complete training need analysis for the team on timely manner through quality reports and knowledge tests.Follow the Quality Check and Audit mechanism within process to ensure delivery on SLAs.Ensure and maintain the security and confidentiality of client data. Qualifications Any Graduation