Assistant Facility Manager

We are looking for a hands-on, technically inclined, and resourceful team member to manage the daily operations of our fragrance diffusion systems (including HVAC-integrated and standalone scent machines). While prior experience with scent machines is not mandatory, a working understanding of how such devices function and can be repaired is essential. This role demands problem-solving skills, team coordination, and a positive attitude toward learning and growth in a creative and fast-paced environment. Key Responsibilities: Coordinate installation, servicing, and troubleshooting of scent machines across retail, hospitality, and corporate sites Understand the working of HVAC-based or standalone aroma machines (training will be provided) Supervise and train junior field technicians Manage stock inventory, machine parts, and consumables Act as the key liaison between clients, technicians, and vendors Ensure smooth execution of service schedules and maintenance logs Handle escalations promptly and professionally Maintain accurate reports of service records and client feedback Required Skills & Experience: 2–5 years of experience in technical operations, field service, HVAC, or automation systems Sound understanding of mechanical and electrical appliances/devices Ability to troubleshoot minor technical issues independently Strong people management, coordination, and communication skills Well-organized, proactive, and able to multitask across service and logistics Excellent Communication Skills Desired Qualities: Positive, energetic, and solution-oriented mindset Willingness to learn new systems and technologies Ability to work independently and take ownership Experience working with aroma machines, HVAC, or smart home devices is a plus Knowledge of Electrical parts repairs Proactive and a team player Familiarity with Google Sheets or basic CRM tools a bonus