Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position’s Goal§ Management services to BACI in support of their business needs in accordance with the Service Levels, and Key Performance Indicator requirements
§ Manage Facility Management team in the delivery of services especially all help desk issues & user services.
§ To assist in the maintenance of the premises including any designated financial, maintenance, procurement, and asset & vendor management.
§ Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site.
§ Specifically manage the role of the Facility executive, Front office Executive, the Janitorial and technical team
Deliverable Role/Responsibilities§ Manage offsite record management operations including documents collection & retrieval
§ Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.
§ Ensure detailed floor inspections on a routine basis.
§ Monitor the Help Desk system as it effects your area & ensure that rectification works are recorded & action-ed in a timely manner
§ Ensure your aspects of the working environment meet all requisite Standards.
§ Assist the Facility Manager to ensure the smooth running of meetings &/or events
§ Assist with Business Unit relocations or ‘ad hoc’ projects.
§ Assist with critical out-of-hours issues & participate as a key team member in response to emergency situations
§ Provide backup support for the Facility Manager in times of absence.
§ Clearly document & communicate all client expectations to the balance of the FM team
§ Work collaboratively with colleagues both within the BACI account & in the wider Jones Lang LaSalle network
§ Work collaboratively with colleagues both within the BACI account & in the wider Jones Lang LaSalle network
§ Ensure general administrative activities under your control are conducted in a timely and efficient manner
§ Assist with any other duties as assigned by the Facility Manager or Senior Manager on a “need be” basis.
Management Role/Responsibilities
In addition to providing the information as above, the management responsibilities of this role include:
§ Oversee pantry services, catering services for in-house lunch, presentations and staff events
§ Assist in manage service levels to meet business unit needs
§ Manage kitchen equipment inventory and maintenance
§ Ensure the general cleanliness of the office and the management of the Janitorial team
§ Manage user car park applications with Building Landlord
§ Ordering of copier refills, office equipment [non IT equipment] and plants for the office
§ Ordering of office supplies such as stationeries and pantry supplies, equipment and services and analysis.
§ Manage subscription of periodicals and newspapers
§ Manage the receptionist in the discharge of the front office duties such as;
Interaction
§ Coordinate closely with the site leaders to address problems and/or enhance working environment performance
§ Weekly connect with associate to understand the concerns
Education / Yrs of ExperienceFive year of experience in facility management & 3 years’ experience as facility executive.
Skill Sets
Ability to adapt and perform under pressure
Possess strong interpersonal skills with the ability to build rapport quickly.
Good communication skills
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
