Assistant Facilities Manager, Soft Services

What this job involves:

As an Assistant Facilities Manager specializing in Soft Services at JLL, you'll be the guardian of workplace comfort and operational excellence for our clients. Working within our Account Management Work Dynamics team, you'll oversee critical front-of-house operations including mailroom, reception, and housekeeping services while ensuring exceptional standards throughout the facility. Your role combines hands-on daily inspections with strategic oversight of vendors and service quality. This position offers the opportunity to directly impact workplace experience for clients and visitors, implement process improvements, and develop your leadership skills in facilities management while contributing to JLL's reputation for creating safe, productive, and welcoming environments.

What your day-to-day will look like:

• Conduct daily inspections of front office and lobby areas to identify and address any issues that could impact facility appearance or functionality
• Plan and execute all necessary preparations for client meetings, conferences, and VIP visits to ensure seamless experiences
• Oversee mailroom, front office, and housekeeping operations, maintaining high standards across all soft services
• Review vendor services and coordinate with service providers to resolve any issues promptly and effectively
• Implement safety protocols and procedures to create a secure work environment for employees and visitors
• Provide creative input and recommendations to improve facility operations and service delivery
• Collaborate with the broader facilities team to ensure integrated management of all building services

Required Qualifications:

• Bachelor's degree in any discipline
• 5-7 years of experience in facilities management or related field
• Strong understanding of soft services operations including reception, mail services, and housekeeping
• Excellent team leadership skills with ability to motivate staff and set clear expectations
• Proven problem-solving abilities with quick decision-making capabilities
• Strong communication skills to interact effectively with clients, vendors, and team members
• Commitment to maintaining high standards of safety and service quality

Preferred Qualifications:

• Tertiary qualifications in hotel management, building management, or business
• Experience managing vendor relationships and service level agreements
• Knowledge of health and safety regulations related to facility operations
• Background in customer service or hospitality industries
• Familiarity with workplace experience concepts and best practices
• Project management skills for coordinating special events and initiatives
• Experience with continuous improvement methodologies