Job
Description
We are looking for a skilled Account Manager with 8 to 10 years of experience to lead our team in driving business growth and delivering exceptional client experiences. The ideal candidate will have a strong background in account management, sales, and project management, with excellent communication and interpersonal skills. ### Roles and Responsibility Develop and execute comprehensive account plans to drive revenue growth and expansion. Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams. Lead cross-functional teams to deliver high-quality services and solutions to clients. Identify and pursue new business opportunities to increase revenue and market share. Collaborate with internal teams to develop and implement account strategies and initiatives. Analyze market trends and competitor activity to inform account management decisions. Manage the annual global revenue planning process with the GCSP. Drive Field of Play (FOP) and integrated service line planning and activity across accounts. Actively promote the activation of relevant solutions, alliances, and managed services across the account by working with relevant account stakeholders. Co-develop the relationship strategy and manage global relationship map. Support sales forecasting and track pipeline movements; conduct white spot analysis to identify potential service gaps and manage account performance reviews with GCSP. Collaborate with CE and/or SL Leads on sales activity. Understand GDS Client services (CS) capabilities and promote with the GCSP and account leaders to aid in overall client engagement delivery. Actively engage with Alliance & Ecosystem relationships and promote the activation of relevant solutions across the account. Promote pursuit excellence by teaming with Deal Activation team on key deals, project managing small to medium complex opportunities. Assist in the management of proposal (RFP) responses by facilitating bid/no-bid decisions, developing and engaging the relevant teams to develop/refine RFPs. Collaborate across Markets and other CBS functions such as BMC, Knowledge, Risk Management, Global sector/industry teams as per account needs. Work with GCSP as one account team to ensure account operations are robust and interdependencies are seamlessly working together to ensure cohesive account management. Manage an operating cadence of the account team to include core sales, operations, and marketing processes (KPI Insights, action item updates, planning meeting agendas, etc.) Leverage the wider GDS ecosystem to execute innovation initiatives and growth drivers (ex: Sector teams, Pursuits & Commercials) Identify key areas for innovative transformation, develop plans, and act as a change agent to optimize processes and drive adoption with account leaders. Act as a subject matter expert and coach to the team on the Firm’s sales/account management tools and processes (ex: LENS, BASE, ART, Mercury, E4A, etc) Lead account onboarding to new leadership, EP’s, and key Senior Managers. Build and manage a repository of team information (MSA, Account meeting actions, SOW, etc) Act as a change agent to optimize digital tools, technology, and processes (SharePoint, MS lists, teams, power automation, etc). Identify, synthesize, and distribute relevant thought leadership across account portfolio. Coordinate with region market segment and/or region service line to manage campaigns. Embed D&I initiatives across account portfolio. Establish an Account community within GDS to align all GDS Account team members with the account’s priorities, growth and transformation ambitions and ways of working, systems and tools. Collaborate with the Marketing/CSG team to plan a calendar of events (IWD, Black history month), holiday greetings, and other relationship-building initiatives. Manage internal account communications to keep account team updated on recent developments and upcoming priorities. Enable account operations and administrative activity and be accountable for the quality of documentation, firm tool updates and internal account databases. Closely collaborate with account team on all risk and account hygiene attributes and ensure compliance. Oversees BASE completion and action plans to drive account management excellence. Advocate and drive the deployment of digital account management solutions for example - Account LENS, E4A, and other tools to manage account activities and actions. Identify key trends on external and internal business insights to aid informed business decisions. Make decisions on behalf of account leaders to expedite results. ### Job Requirements Minimum 8 years of experience in a professional services firm delivering enablement services to teams in different geographies. Professional services and/or business development experience is desirable, preferably in a global environment. Demonstrable experience in operating and executing projects in a matrixed and geographically distributed organization as a project lead and a project team member with limited oversight. Strong understanding of CRM tools functionality and practical experience used to support the management of an account’s go-to-market operations. An understanding of financial reporting tools and practical experience used to support financial management activities or performing data analysis. Experience using Procurement portals (i.e., SAP Fieldglass or Ariba
