Area Service Manager

Roles & responsibilities

• Responsible for driving Services with process compliance and ensuring that the organization's process and policies are adhered.
• Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
• Implement/review/enhance field service Operations
• Drive and deliver operational KPIs ( Service and Revenue )
• Manage field Service team to provide optimum customer services
• Provide support and guidance to ASC Service staff to ensure timely and quality Customer services
• Address Customer and Trade queries, resolved issues and obtain feedbacks
• Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment.
• Provide inputs to Business, ASC field Service operations, training and quality team as applicable.
• Assist in goal setting, skill enhancement and performance review activities for field team.
• Market visit meeting ASC and Trade partners

Preferred candidate profile

Candidates preferably from Mobile, Laptop, Desktop, Home Appliance, HVAC, AV Products backgrounds will be considered.

Interested candidates can share your resume to 6380608615