Area Service Manager

Omega Seiki

5 - 7 years

5 - 6 Lacs

surat delhi / ncr

Posted:4 hours ago| Platform:

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Skills Required

service management capability building customer care service strategy product knowledge customer focus warranty management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives
Analyzing customer and dealer satisfaction data to identify customers and authorized dealers’ expectations in terms of service and support.
Carry out basic diagnosis, repair, maintenance, and fault findings for the Electric Vehicles (EVs)
Coordinating with Vehicle/Battery OEM/Dealer for vehicle service maintenance or breakdown
Maintain daily vehicle breakdown records, service records and spare records
Conducting routine maintenance work like replacing fluids, mechanical checks, etc. to increase vehicle functionality and longevity
Conduction software upgrade activity, CAN Data collection or other vehicle level diagnostics.
Inspecting vehicle parts and analysing customer complaint registration to diagnose issues accurately and create a plan of action in terms of repairs, maintenance, and upgradation
Providing post service feedback through Customer Relationship Executive at dealerships and scheduling future maintenance sessions
Ensuring With Warranty, Extended Warranty and Post-warranty vehicle reporting is executed as per plan and defined guidelines
Studying spare parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines.

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