Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
KIA
>
Area Service Field Manager (ASFM)

Area Service Field Manager (ASFM)

KIA

5 - 10 years

6 - 10 Lacs

Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

profitability repair data analysis field service service management customer complaints customer service verbal communication complaints mentoring analysis customer support aftersales service engineering customer satisfaction after sales service csi warranty servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities: The Area Field Aftersales Manager will be responsible for implementation of KIA process & policies & ensure the aftersales operation at the dealers under his supervision Support & monitor the development of workshop infrastructure for completion as per time plan. Regular review of Dealer KPI, support to enhance the same. Ensuring right quality and quantity of staff at dealership as per KIN guidelines, Training of dealer staff through OJT & at KIA Training Centre. Implementation of systems & processes at dealership as per KIA guidelines Ensure Policy Adherence at the dealership. Technical feedback, reports, campaign monitoring & reporting to RSFM & HQ. Measuring & monitoring CSI of the dealership & working with dealership to enhance CS. Monitoring customer complaints at reported at various channels, attending to customer grievances, fast resolution & ensuring comeback of customers. Meeting set targets related to Repair orders, Parts, KPI of dealership & growth / improvement plan. Regular planning & organizing of marketing activities basis KIA business plan, seasonal requirements, dealer profitability & customer satisfaction. Regular audits, evaluations to monitor dealership performance. Warranty approvals, audits, parts scrapping etc in the dealership under supervision. Any other duties expected from the position & requested by respective manager.

More Jobs at KIA

Project Management - Cost Reduction

Penukonda

7 - 12 yrs

INR 13 - 18 Lacs

Rural Sales Strategy

Gurugram

12 - 18 yrs

INR 16 - 21 Lacs

Area CX Manager

Kolkata

5 - 10 yrs

INR 9 - 14 Lacs

Area Sales Manager

Guwahati

3 - 8 yrs

INR 5 - 9 Lacs

Time Management Specialist

Gurugram

3 - 6 yrs

INR 5 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

KIA

Automotive

Seocho-gu

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Area Service Field Manager (ASFM)