Job Purpose
To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels- 2W/3W across all payment buckets, aiming to reduce outstanding amounts.Duties and Responsibilities
1. Managing Collection Targets‚

Ensure adherence to collection schedules.
‚

Attain EMI and penalty collection objectives.
‚

Reposition vehicles in cases of defaults.
‚

Close cases by securing settlement amounts.
‚

Explore diverse customer communication approaches for effective recovery.
2. Vendor Management‚

Appoint collection agencies.
‚

Strategize and allocate tasks to agencies.
‚

Conduct on-site checks to validate procedural adherence.
‚

Ensure prompt payment deposits by Field Officers (FOS).
‚

Guarantee timely payments to vendors as per the schedule.
‚

Conduct training sessions for agents working with vendors.
3. Executing Recovery Procedures‚

Initiate customer calls for debt recovery.
‚

Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
‚

Gather customer feedback to improve the collection process.
‚

Conduct training sessions to enhance the team's collection skills.
4.Stakeholder Management‚

Conduct regular stakeholder reviews.
‚

Align stakeholders with the collection strategy.
‚

Realign case priorities based on defined deliverables and objectives.
4.5. Team Management‚

Participate in recruitment process to identify right talent for various roles in the team
‚

Identify high potential talent and provide opportunity to groom them for future roles
‚

Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
‚

Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.
Key Decisions / Dimensions
Following decisions are taken by the role:‚

Appointment of Vendors
Major Challenges
‚

Managing assertive customers in default
‚

Dealing with deliberate defaulters
‚

Sustaining a high team morale
Required Qualifications and Experience
a) Qualifications‚

Graduate in any stream
b) Key skills required

Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers

Experience of managing a team is required

Communication Skills & Stakeholder Management

Good knowledge and connect with legal entities

Leadership qualities

Result Oriented Mindset

Good team player

Motivation skills

More Jobs at BAJAJ FINANCIAL SECURITIES LIMITED

Executive - Debt Management Services - U...

ahmedabad

1.0 - 2.0 yrs

INR 3 - 4 Lacs

Assistant Manager - Debt Management Serv...

mumbai, goregaon

Experience: Not specified

INR 2 - 4 Lacs

Executive - Debt Management Services - R...

repalle

1.0 - 2.0 yrs

INR 3 - 4 Lacs

Area Manager - Credit Cards - Partner 2

hyderabad

8.0 - 9.0 yrs

INR 10 - 11 Lacs

Executive - Debt Management Services - C...

belgaum

2.0 - 3.0 yrs

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Development Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

BAJAJ FINANCIAL SECURITIES LIMITED

Financial Services

Pune

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Area Manager - Debt Management Services ...