Area Collections Manager

InCred Financial Services

0 years

0 Lacs

chennai tamil nadu india

Posted:5 days ago| Platform:

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Skills Required

management compliance portfolios monitoring analyze metrics engagement audit resolve leadership strategies reporting reports

Work Mode

On-site

Job Type

Full Time

Job Description

Area Collections Manager Roles & responsibilities

Agency Management: Oversee and manage third-party collection agencies to ensure compliance and maximize recovery performance across personal Loans portfolios within the city/state.
Performance Monitoring: Regularly analyze agency performance metrics (e.g., recovery rates, cycle time) and implement corrective actions for underperforming partners. Achieve weekly milestone and monthly targets assigned.
Field Engagement: Conduct frequent field visits to both collection agencies and customer locations to audit operations and directly resolve complex recovery cases.
Compliance & Audit: Ensure all collection activities adhere strictly to the NBFC's policies, regulatory guidelines, and ethical standards.
Team Leadership: Train, mentor, and guide agency staff and internal team members on effective and compliant recovery strategies and processes.
Reporting: Prepare and present detailed weekly and monthly MIS reports on collection status, recovery forecasts, and key challenges to senior management.

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