Department:
Finance
Location:
APAC-India
Description
Role expectations
ESSENTIAL DUTIES AND RESPONSIBILITIES, In The Area Of
- Manage outstanding and overdue receivables and minimize the risk of non-receivable accounts.
- Daily onsite contact with customers based on the latest available A/R aging list, with an objective to make sure proper actions for problem solving are taken by contacting the right persons.
- Need to visit customers frequently to solve their queries and for payments.
- Interact and co-ordinate with sales and distributors on collection matters.
- Maintain good customer relationship while driving collections.
- Ensure up to date and correct input and output of call register with comments from Customers in the accounting system.
- Support and work with internal counterparts on cash application of customer payments to ensure timely update of AR aging.
- Ensuring customers are aware of all Align’s payment systems; bank transfers with local bank accounts where available, and for Cheque pick up.
- Make proposal for customers to be put on Credit Hold in line with the Terms and Conditions of Align Technology.
- Demonstrate “think customers” attitude.
- Liaise with internal counterparts on billing and collection related issues.
- Prepare and propose for approval payment plans to customer and credit management.
- Regular reporting to relevant stakeholders on the AR status and issues.
- Deliver any ad hoc reports for business needs.
- Provide support to audit processes and quality management system as required.
Experience/Qualifications
What we're looking for
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- B. Com from a reputed university.
- Overall experience with at least 5-6 years of relevant experience in Invoicing, Credit Control and AR Collections.
- Working experience in a multinational company environment preferred, with the ability to operate in diverse cultures.
- Able to work with customers in an assertive but pleasant demeanor, with a high level of independence.
- Ability to work with distributors and sales team effectively and manage AR collections.
- Customer facing experience and be able to have effective conversations with end customers.
- Able to work effectively in a fast-paced growing organization.
- Flexible and able to work in a changing environment.
- Ability to work cooperatively and collaboratively with all levels of employees, management as well as external customers.
- Proactive, meticulous and a good team player.
- Strong verbal, written communication skills, and interpersonal skills to provide good business partnering support with a customer service focus.
- Acts with integrity and objectivity and high standards of accountability.
- Good time management skills and ability to meet assigned deadlines in a fast pace working environment.
- Highly detailed, result oriented and organized in work.
- Have a positive work attitude including willing to work some longer hours and weekends during peak periods.
- Self-motivated to learn new concepts and participate in new projects.
Skills Required
- Fluent in English verbally and writing is mandatory
- Good Communicational skills (writing, oral, & presentation)
- Strong systems skills with prior experience of Finance ERP system. Working knowledge of SAP will be an advantage.
Proficiency in Microsoft Office Applications, Advanced Excel skills with the ability to work with lookups and pivot tables
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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
