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NEC Corporation
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Apprentice

Apprentice

NEC Corporation

0 - 2 years

0 Lacs

noida

Posted:-1 days ago| Platform:

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Skills Required

operational support project management information technology customer service research change management salesforce servicenow itsm computer science written communication incident management itil processes troubleshooting communication skills itil

Work Mode

Work from Office

Job Type

Internship

Job Description

Customer Service Excellence

Deliver superior customer service to ensure the best customer experience and maximum availability.
Communicate effectively and professionally with customers to build strong relationships.

Incident and Request Management

Accurately log all incidents, service requests, and problems following established practices.
Diagnose, prioritize, troubleshoot, and resolve incidents or escalate as required, adhering to predefined processes and Service Level Agreements (SLAs).

Documentation and Knowledge Management

Document all work accurately and in a timely manner using specified tools and processes.
Proactively create and update knowledge articles to improve resolution processes in line with continual service improvement initiatives.

Technical Expertise and Development

Maintain and develop technical and product knowledge through research and self-learning.
Stay updated on the latest technologies to provide effective and relevant support.

Team Collaboration and Operational Support

Collaborate with team members to meet or exceed internal KPIs.
Provide high-quality technical and operational support to both internal and external customers.

Prerequisites:

Education and Certifications

Bachelors degree in Information Technology, Computer Science, or related field (or pursuing one).
Basic understanding of ITIL principles is preferred.

Skills and Competencies

Strong verbal and written communication skills in English.
Excellent customer service and interpersonal skills with a pleasant and professional demeanor.
Ability to diagnose and troubleshoot technical issues effectively.
Attention to detail and ability to document work accurately.
Proactive approach to learning and knowledge sharing.
Team player with the ability to work collaboratively in a dynamic environment.

Technical Knowledge

Familiarity with ITSM tools (e.g., ServiceNow, Salesforce) is an advantage.
Basic understanding of Windows and network troubleshooting.

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