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Accenture services Pvt Ltd
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture services Pvt Ltd

5 years

0 Lacs

pune/pimpri-chinchwad area

Posted:3 days ago| Platform:

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Skills Required

support interface communication design network monitoring automation opentext configuration compliance backup restore discovery management snmp polling analysis reports servicenow drift rollback audit reporting networking tcp ip routing switching linux unix scripting python certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

NNM Tools Administration

Good to have skills :

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: Seeking an experienced Network Monitoring & Automation Engineer with strong hands-on expertise in OpenText NNMi, OpenText Network Automation (NA), ScienceLogic SL1, and Restorepoint (RP) to manage enterprise network monitoring, configuration automation, compliance, and backup/restore operations. Roles & Responsibilities: Network Monitoring (NNMi & SL1) Configure and support HP NNMi for node discovery, fault monitoring, and alert management Implement ScienceLogic SL1 for infrastructure and network monitoring Manage SNMP polling, traps, and thresholds Reduce alert noise and perform root cause analysis Create and customize dashboards, alerts, and reports Integrate monitoring tools with ServiceNow and other monitoring tools Network Automation & Compliance (NA & Restorepoint) Manage HP Network Automation (NA) for configuration backup, compliance, and drift detection Execute bulk configuration changes and scheduled automation jobs Implement Restorepoint for continuous configuration monitoring and network recovery Perform configuration comparison, version control, and rollback Ensure audit readiness and compliance reporting Professional & Technical Skills: Hands-on experience with NNMi, NA, ScienceLogic SL1, and Restorepoint Strong networking fundamentals (TCP/IP, SNMP, Routing, Switching) Linux/Unix administration knowledge Experience integrating tools with ServiceNow and other Network Monitoring tools Good to Have Scripting knowledge (Python / Shell) Monitoring & automation certifications (ScienceLogic / OpenText) Additional Information: - The candidate should have minimum 5 years of experience in NNM Tools Administration. - This position is based at our Pune office. - A 15 years full time education is required.

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Application Tech Support Practitioner