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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

compliance switching network automation python compliance reporting version control administration unix administration networking monitoring tools automation servicenow network monitoring shell linux unix communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :NNM Tools Administration

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:Seeking an experienced Network Monitoring & Automation Engineer with strong hands-on expertise in OpenText NNMi, OpenText Network Automation (NA), ScienceLogic SL1, and Restorepoint (RP) to manage enterprise network monitoring, configuration automation, compliance, and backup/restore operations. Roles & Responsibilities:Network Monitoring (NNMi & SL1)Configure and support HP NNMi for node discovery, fault monitoring, and alert managementImplement ScienceLogic SL1 for infrastructure and network monitoringManage SNMP polling, traps, and thresholdsReduce alert noise and perform root cause analysisCreate and customize dashboards, alerts, and reportsIntegrate monitoring tools with ServiceNow and other monitoring toolsNetwork Automation & Compliance (NA & Restorepoint)Manage HP Network Automation (NA) for configuration backup, compliance, and drift detectionExecute bulk configuration changes and scheduled automation jobsImplement Restorepoint for continuous configuration monitoring and network recoveryPerform configuration comparison, version control, and rollbackEnsure audit readiness and compliance reporting Professional & Technical
Skills:

Hands-on experience with NNMi, NA, ScienceLogic SL1, and RestorepointStrong networking fundamentals (TCP/IP, SNMP, Routing, Switching)Linux/Unix administration knowledgeExperience integrating tools with ServiceNow and other Network Monitoring toolsGood to HaveScripting knowledge (Python / Shell)Monitoring & automation certifications (ScienceLogic / OpenText)
Additional Information:

The candidate should have minimum 5 years of experience in NNM Tools Administration.

This position is based at our Pune office.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Tech Support Practitioner