Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will be responsible for accurately diagnosing client issues and leveraging your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Role Description: The Server SRE is responsible for ensuring the reliability, scalability, and performance of server infrastructure. This role combines automation development and systems engineering to automate operations, manage incidents. Candidate must have strong scripting / paybook development skill to deliver the automation use case. Must Have Skills: - Strong experience in Linux/Unix server administration - Proficiency in automation development using Python, Bash, or Shell scripting - Hands-on experience with monitoring tools such as Prometheus, Grafana, Nagios - Ability to analyze incidents and problems to reduce alert noise - Experience with CI/CD pipelines and DevOps practices - Familiarity with Network, Security and other Infra domains Good to Have Skills: - Experience with cloud platforms (AWS, Azure, GCP) - Experience with LLM and AI agents. - Knowledge of container orchestration (e.g., Kubernetes) - Familiarity with infrastructure as code tools (e.g., Terraform, Ansible) - Exposure to incident management frameworks (e.g., ITIL, SRE principles) Job Requirements: Minimum of 4.5 years of experience in server administration and reliability engineering. Strong analytical skills and ability to work in a fast-paced environment. Must be able to implement automation and monitoring solutions and analyze incidents to maintain system stability. Key Responsibilities: - Monitor and maintain server health across environments - Automate operational tasks and reduce manual interventions - Implement observability solutions including metrics, logging, and tracing - Analyze incidents and perform root cause analysis - Collaborate with teams to improve system reliability and reduce alert noise - Design scalable server architectures for high availability - Conduct capacity planning and performance tuning Technical Experience: Hands-on experience with server monitoring and automation tools. Strong scripting skills and familiarity with observability platforms. Experience in analyzing incidents and implementing solutions to reduce noise and improve reliability. Professional Attributes: Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Proactive mindset with a focus on continuous improvement and operational excellence. Educational Qualification and Certification: Bachelor’s degree in computer science, Information Technology, or related field. Certifications in Linux administration, cloud platforms, or SRE practices are a plus. Additional Information: - The candidate should have minimum 3 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15-year full time education is required.