Application Support

What We'll Bring

What You'll Bring

• Support 24x7 SRE/Application Support operations ensuring high availability and performance of Business critical applications
• Monitor application and infrastructure health using tools like Grafana, Splunk, AppDynamics, and Spotfire.
• Handle bridge calls during major incidents, ensuring effective communication and coordination across teams.
• Troubleshoot and resolve incidents, perform root cause analysis, and collaborate with development and infrastructure teams for permanent fixes.
• Execute and monitor batch jobs, CRON jobs, and scheduled tasks; ensure timely completion and issue resolution.
• Develop and maintain shell scripts and automation tools to streamline support operations.
• Participate in release and change management activities, including pre- and post-deployment validations.
• Work with DevOps tools such as Git, Jenkins, Docker, Kubernetes, and CI/CD pipelines in cloud environments (AWS/Azure).
• Follow ITIL processes including Incident, Problem, and Change Management using tools like ServiceNow or BMC Remedy.
• Document support procedures, RCA reports, and knowledge base articles for operational efficiency.
• Communicate effectively with stakeholders, providing timely updates, impact assessments, and resolution plans.
• Tools & Technologies: Linux, SQL, Docker, Kubernetes, Splunk, Grafana, AppDynamics, Spotfire, Shell, Python
  

Impact You'll Make

• 3–5 years of experience in Application Support, preferably in a 24x7 environment.
• Strong hands-on expertise in Linux/Unix systems, including shell scripting and system troubleshooting.
• Proficiency in SQL for data analysis and issue investigation.
• Experience with cloud platforms (AWS, Azure) and supporting distributed applications.
• Familiarity with containerization and orchestration using Docker and Kubernetes.
• Prior experience in automation of support tasks using scripting languages (Shell, Python).
• Exposure to ITSM tools like ServiceNow or BMC Remedy.
• Experience in handling bridge calls and coordinating with multiple teams during high-priority incidents.
• Solid understanding of ITIL processes and certified in ITIL or other relevant frameworks.
• Excellent communication and interpersonal skills for effective collaboration across teams and vendors.
• Experience with Ab Initio, cron jobs, and batch processing is a plus.
• Apply SRE principles to improve reliability, scalability, and performance of supported applications through proactive monitoring and automation.
• Focus on reducing toil by automating repetitive tasks and improving operational efficiency.
• Participate in blameless postmortems and contribute to continuous improvement initiatives based on incident learnings.
• Certifications Preferred: ITIL, AWS/Azure/GCP, Kubernetes, DevOps
• Work Mode: Onsite / Hybrid (as per team policy)
• Shift Type: Rotational (24x7 coverage)