Application Support Technician – PrimeXM

2 years

0 Lacs

chandigarh chandigarh india

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

support deployment maintenance trading resolve service chat schedule training escalation pricing software routing aggregation risk communication networking ping tracert telnet sql development

Work Mode

On-site

Job Type

Full Time

Job Description

PrimeXM is seeking an Application Support Technician

Key Responsibilities

  • Serve as the first point of escalation for technical issues.
  • Investigate and analyse trading and pricing related issues using logs, FIX messages, and other diagnostic tools.
  • Manage software upgrades and migrations for PrimeXM applications, including post-deployment validation.
  • Onboard and support clients: configure liquidity connections, bridges/gateways, and integrations (MT4/MT5, FIX, Web Trader).
  • Troubleshoot and resolve XCore misconfiguration issues (connectivity, order routing, aggregation, risk, reporting).


Required Skills & Experience

  • 1–2 years of experience in providing technical support.
  • Strong written and verbal communication skills with excellent attention to detail.
  • Able to quickly absorb new concepts using provided materials and training.
  • Ability to manage multiple client requests and make sound decisions under time-sensitive conditions.
  • Forex Market knowledge.
  • Experience with MetaTrader 4/5, FIX basics, and APIs is a strong plus.
  • Basic knowledge of Networking (ping, tracert, telnet, Etc.)
  • Basic understanding of SQL requests.


What we offer

  • Modern office with convenient highway access in Limassol
  • Fitness equipment available in the office
  • Complimentary fruits, cookies, tea & coffee in the office
  • Visa support and relocation assistance
  • Medical insurance
  • 21 working days of paid vacation
  • Paid sick leave – 5 days
  • Company trips and events
  • Career growth opportunities
  • Support for professional development – training and workshops available in the future

Send your application to:

More Jobs at PrimeXM - Financial Technology

Application Support Technician – PrimeXM

chandigarh, chandigarh, india

2.0 - 2.0 yrs
|

None 0 - 0 Lacs

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