5 years
0 Lacs
Posted:3 weeks ago|
Platform:
On-site
Full Time
Application Support (Production) Engineer – Manager
📍 Mumbai | 🎓 Bachelor’s/Master’s in Computer Science | 🧪 5+ years in production support
Seeking a skilled professional to manage Level 1 (L1) production support for a high-availability trading platform. This role demands strong technical expertise, incident management skills, and the ability to thrive in a 24×7 environment.
💼 Key Responsibilities:
• Monitor application health and respond to alerts/tickets within SLA
• Perform root cause analysis and drive long-term system stability
• Maintain SOPs, documentation, and knowledge bases
• Collaborate with development teams to resolve recurring issues
• Support UAT/SIT environments and assist in test cycles
• Provide on-call support in rotational shifts
• Communicate effectively with users and cross-functional teams
• Use observability tools for proactive incident resolution
🛠️ Required Skills & Expertise:
• AWS infrastructure services
• Linux/Unix systems and shell scripting
• Ticketing tools: Zendesk, JIRA, ServiceNow
• Programming exposure: .NET, Java, Python
• Networking protocols: TCP/IP, DNS
• Application performance monitoring tools (preferred)
🌟 Core Competencies:
✔️ Production Support & Incident Management
✔️ SLA Adherence & RCA
✔️ Application Monitoring & Observability
✔️ Documentation & Knowledge Management
✔️ UAT/SIT Support & Cross-team Collaboration
✔️ 24×7 On-call Readiness
Menschen Consulting Pvt. Ltd.
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mumbai, maharashtra, india
Salary: Not disclosed
mumbai, maharashtra, india
Salary: Not disclosed
