Application Support + Payments+ITSM

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Any Project specific Prerequisite skills (Must have)

Must have strong knowledge of NEFT & RTGS India Payments Systems in addition to the IT Service Management Skills – Incident, Change, CAB, Production Support, Cybersecurity/RBI audits, Risk, Compliance & Governance experience.

Please note that a typical BA or PM handling project requirements, documentation & testing aspects of a project does not fit this requirement.

The resource is not going to work on any specific development project but would be working on Payments applications, Enhancements & Support, IT Service Management, Security, RBI Audits, Governance, Risk & Compliance.

Detailed JD:

A dynamic professional with rich experience in application development projects, client relationship management, team management, and Windows application development. Expertise in RBI Application (implementation, management, and support), payment systems like QLM/QPH/SWIFT/IMPS/UPI/NEFT/RTGS (implementation, testing, management, and support), and web administration/development using various web-based technologies.

General:

• Collaborating with IT teams and vendors on a day-to-day basis for operational support.

• Internal relationships extend to peers and up to 2 levels in the organization, mainly within IT in a technical capacity. External relationships with vendors focus on a technical level.

• Promoting and managing regulatory compliance, anticipating and identifying legal and compliance risks, and embedding efficient compliance processes.

• Specialized knowledge in one or more technical environments with senior responsibility for support and service delivery within their technical support function.

• Supporting multiple site locations and business units, working directly with internal customers on-site or remotely.

• Working on the closure of audit and security-related points.

• Participating in requirement and architecture briefings to assess feasibility.

• Providing technical and functional support to business in various project stages.

• Working with vendors and various internal teams during project execution.

• Managing project scope and efforts.

• Executing IT initiatives for design, development, implementation, rollout, and support of banking systems.

• Managing the implementation and configurations of new fixes and patches from vendors.

• Managing and assigning teams based on project criticality.

• Ensuring the integrity of applications.

• Managing team members and motivations.

• Making decisions on critical issues.

Technical Skill Sets:

• Knowledge of India payment systems (RTGS/NEFT/UPI/IMPS/SWIFT). RTGS & NEFT are must-have skills.

• Working knowledge of ISO 20022 and SFMS message structure.

• Operating Systems: IBM AIX, UNIX, Linux, Windows 7/10, Mac OS, MS-DOS.

• Office Tools: MS Office 2022 Complete package, MS Visio, Edit Plus, Notepad++.

• Understanding of API integration in digital platforms.

• Middleware Knowledge: WAS/Apache.

• Power BI.