Application Support Engineer (Unix, SQL, Database)

Job Purpose:

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• Investigation of incidents reported across various distributed applications within the Custody business.
• Prior working experience in Securities Services business such as in banks is a plus.
• Engagement with ITIL processes including Major Incident management, problem management, change management etc.
• Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
• Confidently handle communication with various stakeholders in Business, Operations, Infrastructure, and application partner systems.
• Operate with minimal to no supervision in resolving incidents and drive issues with a sense of urgency to resolve and restore services to prevent Client impact.
• Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
• Strong analytical and troubleshooting skills in resolving Production outages at different levels of complexity across .Net/Java, SQL, Linux, etc.,
• Preferrable to have applied knowledge of Performance/Monitoring tools such as Appdynamics, Splunk, Elastic Search, and ITRS/Geneos Monitoring.
• Work closely with Development and Infrastructure partners to detect potential issues and address them before they manifest in Production.
  

Technical Skills

Qualifications:

• 3-5 years’ experience in Production Support, and some prior development experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills
  

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