Application Support Engineer

Job Description

YOE: 2+ yrs Location: Bengaluru, on-site Notice Period : Need people who can join IMMEDIATELY Role Overview : This role sits at the core of a retail platform operations, supporting business-critical applications that power pricing, promotions, inventory, procurement, and accounting. As a Product Solutions Engineer , you’ll be the first line of defense for production issues and will drive long-term fixes by building self-serve tools and automating resolutions. Your work will directly influence what customers experience when they place an order. This role offers a unique blend of technical depth, cross-functional collaboration, and fast-paced problem-solving. What You’ll Do Ship small but meaningful code. Develop low-to-medium complexity enhancements in stable services and components. Keep the lights on. Own production incidents end-to-end: triage, root-cause analysis, hot-fixes, and clear post-mortems. Build visibility. Design, implement, and maintain monitoring/alerting for both production and pre-prod environments. Reduce ticket volume . Create self-service tools and runbooks that cut customer turnaround time (TAT) and repetitive manual effort. Automate everything . Write scripts or small utilities ( Python, Shell, Perl, etc.) to eliminate toil across the team. Close the feedback loop. Channel insights from real users back to engineering and product for continuous improvement. Document relentlessly . Log every analysis, fix, and follow-up in the on-call tracking system to build tribal knowledge. What You’ll Need SQL mastery . Strong MySQL skills ; comfortable crafting and optimizing complex joins and queries. Scripting chops. Hands-on experience automating tasks in Python, Shell, Perl, or a comparable language. Battle-tested support mindset. Track record of resolving high-urgency issues in a fast-moving production environment. Generalist coding ability. Proficiency in at least one programming language (Java, Ruby, etc.) AND exposure to React JS or other UI tech is a plus. Problem-solving DNA. Sharp analytical and troubleshooting skills ; able to think clearly under pressure. Clear communication. Excellent written and verbal English ; you can explain technical details to customers and teammates alike. Learning agility. Willingness to dive into new domains, stacks, and tooling as business needs evolve. Education. B.E./B.Tech in Computer Science, IT, or a related field (or equivalent practical experience). Nice-to-Have (Not Mandatory) Exposure to observability stacks (Prometheus, Grafana, ELK, Datadog, etc.). Experience with CI/CD pipelines and infrastructure-as-code. Familiarity with cloud platforms (AWS, GCP, Azure). Note: Please read about Recro before applying!