Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Infrastructure, AWS Architecture Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems, ensuring the seamless operation of essential applications and infrastructure. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business processes while adapting to the evolving needs of the organization. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Develop and implement best practices for application support and incident management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Infrastructure, AWS Architecture. - Strong understanding of cloud service models, including IaaS, PaaS, and SaaS. - Experience with infrastructure as code tools such as Terraform or CloudFormation. - Familiarity with monitoring and logging tools to ensure system health and performance. - Ability to troubleshoot and resolve issues in a cloud environment. Additional Information: - The candidate should have minimum 7.5 years of experience in Cloud Infrastructure. - This position is based at our Bengaluru office. - A 15 years full time education is required.