Application Support Engineer

Job Title: Application Support Engineer – MES / Manufacturing Industry /

Machine Tool Industry

Location: Hosur, Tamil Nadu

Department: IT Digital / Data Science / Engineering

Reports to: Engineering / IT Manager

Employment Type: Full-Time on Rotational Shifts

About the Role:

We are seeking a proactive and technically skilled Application Support

Engineer with experience in MES / Manufacturing / Machine Tool Industry to

join our growing technology team in the manufacturing domain. In this role,

you will be responsible for maintaining and supporting critical applications at

Shop floor that optimize production, quality control, predictive maintenance,

and supply chain operations with no / minimum downtime.

You will serve as the key link between end users, development teams, and data

science functions, ensuring high availability, performance, and usability of

business-critical applications.

Key Responsibilities:

• Provide L1/L2 support for manufacturing-related applications, including

ML-powered systems.

• Troubleshoot and resolve application issues related to performance, data

accuracy, model outputs, and integrations.

• Perform root cause analysis for system and data issues, documenting

resolutions and preventive measures.

• Create and maintain SOPs, Support Documentations, knowledge bases,

and user training materials.

• Act as a liaison between users, development, and infrastructure teams

to ensure timely issue resolution and system improvements.

• Support system upgrades, patch deployments, and configuration changes

with minimal downtime.

• Monitor application logs, performance dashboards; take corrective

actions when anomalies are detected.

• Participate in on-call rotations for critical system support.

Required Qualifications:

• Any Degree / Diploma in Computer Science, Engineering, Information

Systems, or a related field.

• 2+ years of experience in Application Support or Technical Support

Engineering, preferably in MES / Manufacturing Industry.

• Solid understanding of manufacturing workflows, MES (Manufacturing

Execution Systems), or ERP systems.

• Good Communication skills and ability to work collaboratively with cross-

functional teams.

Preferred Skills:

• Understanding of Manufacturing KPIs, sensor data (IoT) systems.

• Basic knowledge of MES Systems / Assembly Lines of Mass Production is

preferred.

What We Offer:

• Opportunity to work at the intersection of AI and industrial

manufacturing.

• A collaborative and innovation-driven work culture.

• Competitive salary and performance-based incentives.

• Health benefits, training programs, and career growth opportunities.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person