Application Support Engineer

Job Summary

Application Support Engineer (Techno-Functional)

Key Responsibilities

Application Support & Troubleshooting

• Provide

  Level 2 and Level 3 application support

  for wealth management and broking platforms
• Diagnose, analyze, and resolve application issues using

  MS SQL, PL/SQL, and debugging techniques

• Perform

  root cause analysis (RCA)

  for recurring issues and implement preventive solutions

Functional & Domain Support

• Apply strong understanding of

  wealth management and broking operations

  to support business workflows
• Assist business users by translating functional issues into technical resolutions
• Support critical market-hour issues with minimal business disruption

Incident & Change Management

• Handle incidents, problems, and changes as per

  ITIL best practices

• Ensure timely resolution of issues while meeting defined

  SLAs

• Coordinate with development, DBA, and infrastructure teams for complex issue resolution

Documentation & Knowledge Management

• Create and maintain

  technical and functional documentation

• Contribute to knowledge base and SOPs for faster issue resolution

Required Qualifications

Education

• Bachelor’s degree in

  Computer Science, Information Technology

  , or a related field

Experience

• 4–5 years of experience in

  Application Support

• Prior experience in

  Wealth Management, Broking, Capital Markets, or Financial Services

  is mandatory

Technical Skills

• Strong expertise in

  MS SQL and PL/SQL

• Application troubleshooting and debugging
• Good understanding of

  database concepts and data models

• Familiarity with

  ITIL processes

  (Incident, Problem, Change Management)

Functional Skills

• Strong knowledge of

  wealth & broking business processes

• Understanding of

  financial markets, instruments, and regulatory frameworks

• Experience supporting trading, portfolio, or back-office systems is a plus

Soft Skills

• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure during market hours
• Team-oriented with a strong customer-first mindset

Ideal Candidate Profile

• Application Support Engineer from

  Capital Markets / Broking / Wealth domain

• Strong

  SQL + functional understanding

• Comfortable working

  on-site

  and handling

  critical production issues