Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Key ResponsibilitiesSupport basic activities related to the ServiceNow Implementation ProjectAssess and manage change requests within ITSM processes.Orchestrate Change Advisory Board (CAB) meetings.Track and report the status of ServiceNow tickets (Incidents, Problem Changes).Attend and contribute to Post Incident Reviews.Join team meetings and provide updates.Report status in Jira Projects.Document findings and processes in Confluence.Interact with technical support teams to ensure smooth operations.Required Technical Skills & Experience5+ years of experience in ITSM processes and related activities:oITIL v4 framework (incl. support model, service mgt, CMDB, APM, .)oStrong understanding of ITSM processes.oProficiency in using Jira and Confluence.Good knowledge of IT service management (ServiceNow) and reporting (ServiceNow/PowerBI) tools Excellent problem-solving and analytical skills. Qualification 15 years full time education