Application Support Engineer

Job Description

Company Profile Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions. We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive. We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods. Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success. To support our rapid growth, we are seeking talented, motivated engineers to join our office in Chandigarh who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. As an AS Engineer, you will collaborate with the Engineering and Development teams to ensure the designed product and service is fully operational with streamlined process and procedures for ongoing support and maintenance. Application Support Engineer will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. Engineers will ensure process adherence and focus on delivering Quality output.To be successful, you must be an excellent team player and self-motivated person who can carry out duties with minimal supervision. Requirements Work in production support shifts and off hour production emergencies. Monitoring the production environment and ensuring smooth functioning. Develop complex queries for analysis, monitoring and report generation. Analyzing, identifying root cause and resolving technical problems by understanding business operations, product features and technical solutions. Automating scheduled production processes. Testing and controlling the changes applied to the test and production Environment. Documenting of all processes, as appropriate. Perform level of effort estimates for assigned tasks and change orders. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Train Junior Engineers and other members of the Application Team. Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)